Customer Service Coordinator

6 dagen geleden

Venlo, Limburg, Nederland MICHAEL KORS Voltijd

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our Wholesale Operations Support team at Michael Kors. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring seamless order processing.

Key Responsibilities

  • Communicate effectively with customers, Wholesale Operations Support Team, and Account Executives/Agents to resolve customer inquiries and issues.
  • Evaluate customer claims and communicate results to customers.
  • Issue credit notes and financial documents independently.
  • Enter return authorizations, communicate return requirements to customers, and organize return shipments with Logistics.
  • Enter, manage, and release orders, reorders, and swaps in coordination with the Wholesale Operations Support Representative.
  • Data entry and update of Customer Master data in coordination with the Wholesale Operations Support Representative.
  • Develop and maintain good partnerships with customer contacts.
  • Act promptly to notify and solve issues.
  • Become confident with the company system database and IT tools.
  • Support Wholesale Operations Support Team, Account Executives/Agents, and Accountancy with regular and accurate data to keep control of customers.
  • Improve knowledge of the IT systems to increase quality of reports on shipments, claims, and orders.

Requirements

  • College Degree.
  • Computer Literate with good skills in Excel and other IT systems.
  • Knowledge of the English Language (verbal and written); German, Spanish, Italian, or French is a plus.
  • Knowledge of the basic principles of Supply Chain, Sales, and Finance of Fashion/Luxury organizations is a plus.

What We Offer

  • Cross-brand Discount.
  • Exclusive Employee Sales.
  • Paid Parental Leave.
  • Generous Holiday Schedule and Vacation Days.
  • Summer Fridays.
  • Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace).
  • Hybrid working (3 days a week in the office).
  • Flexible working hours.
  • Thrive Wellness Program.
  • LifeWorks Employee Assistance Program.
  • #FeelGreat program that includes the following pillars: Connected Communities/Inspired Innovation/Responsible Future/Meaningful Experiences.
  • 25 days of holidays.
  • 4 additional MK days.
  • Discount for CZ health insurance.
  • Free access to training platforms.
  • Free fruit.
  • Company events (Summer and Christmas party).
  • Referral bonus.
  • Parental bonus.
  • Fully paid paternity leave.

Equal Opportunity Employer

At Capri, we are committed to creating a diverse and inclusive workplace. We strive to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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