Critical Operations Technician

2 maanden geleden

Eemshaven, Nederland QTS Data Centers Voltijd

Job Summary

The Critical Operations Technician is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, and plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance.

Key Responsibilities

  • Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical, and mechanical equipment, controls, and operating systems.
  • Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
  • Provides remote hands and eyes services for customers.
  • Provides high-level computer hardware and software configuration support. Installs suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
  • Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
  • Processes work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
  • Creates and/or updates tickets within the established ticketing system to address customer calls, data center facility, network, and/or system-related alerts.
  • Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
  • Responds as required to building emergencies and customer requests.
  • Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
  • Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Requirements

  • Two or more years of technical training, military training, or workplace equivalency.
  • Background in areas of IT, electrical, and/or mechanical.
  • Proficiency with MS Office Suite.

Total Rewards

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

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