Omnichannel Experience Strategist

2 maanden geleden


Amsterdam, Noord-Holland, Nederland New Balance Voltijd
About the Role

New Balance is seeking a highly skilled Omnichannel Experience Manager to join our team. As a key member of our global retail operations team, you will be responsible for developing and implementing our omnichannel strategy, ensuring a seamless customer experience across all touchpoints.

Key Responsibilities
  • Develop and implement the global omnichannel strategy, aligning with our customer experience standards.
  • Lead the omnichannel project roadmap, collaborating with key partners to ensure alignment and informed decision-making.
  • Work closely with IT, Logistics, and Finance teams to implement new tools and projects, driving efficient omnichannel fulfillment flows.
  • Set and manage budgets and targets for OMNI initiatives, supporting Ecommerce and Retail teams to achieve goals.
  • Partner with Retail and Area Managers to identify business opportunities, address challenges, and promote best practice sharing and continuous improvement.
  • Collaborate with internal development teams to envision and build the future of our digital business, driving it to execution on an operational level.
  • Communicate key analytical insights and strategic actions to relevant key partners and collaborators to drive business growth.
Requirements for Success
  • Relevant experience in omnichannel operations or digital transformation projects, preferably within the fashion retail industry.
  • Strong project and change management skills, with a track record of delivering projects through complex organisational structures.
  • Ability to influence regional objectives and requirements within a global framework.
  • Experience within a multi-market environment.
  • Excellent communication and stakeholder management skills, with a proven ability to work with many levels of an organisation.
  • Strong understanding of ecommerce, retail, and supply chain processes.
  • A structured problem-solving approach using an analytical and solution-oriented approach.
What We Offer
  • Discretionary Bonus Opportunity
  • Discount on the health insurance
  • 8% holiday allowance
  • Flexible Working Hours
  • Pension Scheme
  • 25 days Annual Leave per year
  • Up to €250 travel allowance each month
  • Hybrid working
  • Employee Discount
  • Work from-home allowance
  • Home working equipment
  • Sports subscription via OneFit
  • Flexibility to Work from Anywhere for up to four weeks per year
  • Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)


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