Omnichannel Experience Strategist
2 maanden geleden
New Balance is seeking a highly skilled Omnichannel Experience Manager to join our team. As a key member of our global retail operations team, you will be responsible for developing and implementing our omnichannel strategy, ensuring a seamless customer experience across all touchpoints.
Key Responsibilities- Develop and implement the global omnichannel strategy, aligning with our customer experience standards.
- Lead the omnichannel project roadmap, collaborating with key partners to ensure alignment and informed decision-making.
- Work closely with IT, Logistics, and Finance teams to implement new tools and projects, driving efficient omnichannel fulfillment flows.
- Set and manage budgets and targets for OMNI initiatives, supporting Ecommerce and Retail teams to achieve goals.
- Partner with Retail and Area Managers to identify business opportunities, address challenges, and promote best practice sharing and continuous improvement.
- Collaborate with internal development teams to envision and build the future of our digital business, driving it to execution on an operational level.
- Communicate key analytical insights and strategic actions to relevant key partners and collaborators to drive business growth.
- Relevant experience in omnichannel operations or digital transformation projects, preferably within the fashion retail industry.
- Strong project and change management skills, with a track record of delivering projects through complex organisational structures.
- Ability to influence regional objectives and requirements within a global framework.
- Experience within a multi-market environment.
- Excellent communication and stakeholder management skills, with a proven ability to work with many levels of an organisation.
- Strong understanding of ecommerce, retail, and supply chain processes.
- A structured problem-solving approach using an analytical and solution-oriented approach.
- Discretionary Bonus Opportunity
- Discount on the health insurance
- 8% holiday allowance
- Flexible Working Hours
- Pension Scheme
- 25 days Annual Leave per year
- Up to €250 travel allowance each month
- Hybrid working
- Employee Discount
- Work from-home allowance
- Home working equipment
- Sports subscription via OneFit
- Flexibility to Work from Anywhere for up to four weeks per year
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
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