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Technical Services Manager – Control Room and related services
2 maanden geleden
ASML is a leading supplier to the semiconductor industry, manufacturing complex lithography machines used by chip manufacturers to produce integrated circuits or computer chips. Our company is at the heart of all electronic devices that inform, entertain, and connect us. With over 20,000 employees, we develop and manufacture key components for ASML lithography systems at our facilities in the Netherlands.
Role and ResponsibilitiesAs the Technical Services Manager–CR (Control Room and related services), you will be responsible for ensuring the appropriate response by hard service suppliers to high-priority failures and business demand. You will ensure the availability and readiness of the first-line response organization and on-call services. Collaboration between multiple control rooms and other emergency response teams is crucial in securing business continuity and safety for all.
You will also be responsible for LoToTo services, setting-to-work services, and other 24/7 activities performed by different hard service suppliers to facilitate the progress of our large portfolio of construction projects.
Your Tasks- Demand management related to high-priority processes for the correct and efficient response by suppliers to secure business continuity.
- Ensure availability and readiness of management on-call service for high-priority issues.
- Translate service demand into annual plans, including activities forecasts, KPIs, changes, improvements, etc., for PtW, (de)loto, and (de)commissioning functions.
- Translate service demand into annual plans, including activities forecasts, KPIs, changes, improvements, etc., for Control Room functions and services.
- Implement and monitor the correct use of standard processes for asset safety, such as LoToTo, permit-to-work, etc.
- Ensure cross-area (control room) collaboration when needed and alignment with security and safety teams.
- Secure strong, actual, and complete information and communication for high-priority issues.
- Contract and supplier evaluation regarding control room service delivery.
- Coordinate escalation and de-escalation processes.
- Completed bachelor or master degree in engineering, asset management, or similar.
- At least 5 years of relevant experience in a similar complex industrial environment.
- Strong leadership skills.
- Solution-oriented and pragmatic.
- Troubleshooter, stress-resistant.
- Excellent decision-making skills in fast-changing and complex environments, capable of dealing with uncertainties.
- Delegating and giving orders towards suppliers.
- Strongly results-oriented with a corresponding sense of responsibility, directing work, and ensuring accountability.
- Social skills; empathetic, listening, enthusing, and collaborating.
- Excellent communication skills, both written and verbal, dealing with mid-management levels, peers, teams, service providers, contractors, and consultants.
- High organizational sensitivity and situational awareness.
- Balancing stakeholders' (conflicting) interests.
- Networking skills.
- Fluent in spoken and written English and Dutch.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion are driving forces in the success of our company.
Other InformationWe offer a job with a promising future in ASML Netherlands, flexible structuring of daily work hours, attractive compensation, a varied and innovative work environment in a strong team, opportunities for advanced training and development, flat hierarchies, and short decision-making processes that encourage independent work. We promote team spirit through regular company events and offer extensive health and sports offers, a variety of attractive discounts, and a chance to shape the future with us and inspire ourselves and others for innovative technologies, new challenges, and future-oriented solutions.
