Lead Change CX Agility at Bank Mendes Gans

3 weken geleden

Amsterdam, Noord-Holland, Nederland ING Voltijd

Job Summary

As a Lead Change CX Agility at Bank Mendes Gans, you will be responsible for leading a team of Customer Journey Experts in developing, implementing, and maintaining the bank's product portfolio and services to achieve an optimum experience for global customers.

Key Responsibilities

  • Lead a team of 5-10 Customer Journey Experts in designing, developing, and implementing improvements based on fact-based customer insights.
  • Collaborate with the Head Change, CX & Agility, and other Leads to develop the customer interactions strategy and delivery of complex change initiatives for the bank globally.
  • Manage the people agenda, including performance management, coaching, and development of team members.
  • Ensure continuous improvement by providing on-the-job coaching and driving the feedback culture in teams.
  • Set standards for developing, innovating, and safeguarding craftsmanship/knowledge in the field of expertise.

Requirements

  • Master's degree in Business Administration, Finance, or Economics.
  • 6-10+ years of relevant work experience in transaction banking and customer journey analytics.
  • Proven track record in heading teams and developing high-performing teams, preferably in a Change and CX environment.
  • Experience with delivery, IT, and agility.
  • Strong organizational sensitivity and communication skills at all levels of the organization.

What We Offer

  • A salary tailored to your qualities and experience.
  • 36 or 40 hour workweek.
  • Individual leave: 24+2 individual holiday days based on 36 hr workweek.
  • Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid).
  • CSR days: up to 2 days per year to actively engage in society by volunteering.
  • 13th month salary.
  • 8% Holiday payment.
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary.
  • Mobility card.
  • Attractive pension scheme.
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation.

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