Gateway Operations Manager
3 dagen geleden
Maersk is a diverse and talented team that's passionate about being there for customers and for each other. We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.
The Role
We're looking for an Air Gateway Operations Associate to join our team. As an Air Gateway Operations Associate, you will be responsible for planning and executing operational activities related to Air Gateway Operations. This includes file management and operations activities. You will need to coordinate closely with customers, customer care team, pricing team, and other relevant stakeholders to ensure best-in-class service is given to our customers.
Key Responsibilities
- Plan and execute operational activities related to Air Gateway Operations
- Manage file management activities and document system updates
- Ensure on-time delivery of shipments and maintain operational finance
- Communicate proactively with customers and drive CM1 optimization
- Perform compliance checks and handle first-line claims
- Support customer service in customer query resolution and exception handling
Requirements
- 3-5 years gateway operational or financial operations experience
- Analytical skills and excellent communication skills
- Ability to communicate in a confident manner and drive for results
- High drive to solve issues and well organized when working under pressure
- Works together with others in the business unit to achieve results and consistent communication levels internally and externally ('sundown principle')
- Cross-cultural awareness
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