Airfreight Operations Coordinator

5 dagen geleden


Amsterdam, Noord-Holland, Nederland Maersk Voltijd
Role Overview
The Air Gateway Operations Associate is responsible for managing customer experiences and building opportunities for career advancement. As a key member of our team, you'll drive air growth and profitability within the Gateway by translating global strategy into local initiatives. You'll also be responsible for delivering superior customer service and executing operations tasks on time and on plan.

Responsibilities
- Drive air growth and profitability in the Gateway by translating global strategy into local initiatives
- Manage customer experience and build opportunities for career advancement
- Responsible for delivering superior customer service and executing operations tasks on time and on plan
- Owns all airfreight operations activities under file management for customers under purview
- Proactive communication with customer service in case of exceptions
- Support customer service in customer query resolution and exception handling

Requirements
- Preferably 3-5 years of gateway operational or financial operations experience
- Analytical skills
- Excellent communication skills
- Ability to communicate confidently
- Drive for results
- High drive to solve issues
- Well organized when working under pressure
- Works together with others in the business unit to achieve results
- Consistent communication levels internally and externally
- Cross-cultural awareness

Working Conditions
This role requires coverage on Saturdays and Sundays, so you must be available to work during weekends. We offer a range of benefits that support your career development and work-life balance.
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