Senior Hard Services Manager for Office and Boutique Operations

3 weken geleden

Amsterdam, Noord-Holland, Nederland Richemont Voltijd
Job Description:

We are seeking a highly skilled Senior Hard Services Manager to lead our team in delivering exceptional office and boutique operations across the Benelux and Nordics regions. As a key member of our facilities management team, you will be responsible for ensuring high-quality services in line with Richemont standards.

Responsibilities:
  • Offices and Boutiques Operation
    • Ensure high-level maintenance and project execution, arrange contracts and track performance metrics
    • Develop, manage, and track changes on hard services, operational budget and long-term plans
    • Propose, define, and implement hard services strategies for offices and boutiques
    • Responsible for the assessment, procurement, and management of hard services-related supplies
    • Liaise with landlords and office management on operational matters, including access cards, office keys, maintenance, etc.
    • Develop and manage maintenance strategies, including proposing improvements and initiatives, including digitalization and implementation of new digital tools
    • Responsible for ordering necessary supplies and equipment, maintaining relationships with service vendors for both office and boutique locations
  • Digitalization
    • Manage local projects and ensure successful implementation of digitalization and automation initiatives for offices and boutiques
    • Collect and share relevant data with the project team, including Maison-specific needs
    • Oversee communication and change management processes in collaboration with the Maisons
  • IFM
    • Implement an IFM solution for the hard services across offices and boutiques
    • Manage contracts with the IFM partner to ensure alignment with Richemont standards and requirements
    • Oversee service levels and implement corrective measures as needed
    • Ensure the integration of ServiceNow by the IFM provider
    • Conduct quarterly reviews, including performance and target assessments, and report KPIs to management and the Maisons
  • Offices and Boutiques projects
    • Oversee the planning and implementation of new office layouts and renovations, including equipment management
    • Supervise the implementation of new office systems, processes, and procedures
    • Engage in boutique projects to anticipate and deliver tailored hard services
  • Data Management
    • Maintain dashboards and monitor energy use, workplace occupancy, waste management, and archiving systems
    • Analyze and optimize the ServiceNow dashboard, SLAs, and PPM setup
    • Develop stacking plans for offices with a 3-year headcount projection
  • Sustainability
    • Manage sustainability reporting and certifications such as BREEAM, LEED, WELL, and compliance with mandatory legislation like EED and municipal requirements
    • Implement waste management concepts for boutiques and offices, including data monitoring
    • Ensure the adoption of best practices across offices and Maisons to optimize energy consumption and establish energy monitoring systems
  • Contracts Management Hard Services
    • Oversee contract management for various suppliers related to hard services
    • Monitor SLAs and ensure adherence
    • Conduct tender processes with due diligence
  • Management and Communication
    • Support and guide external staff assigned to assist the group
    • Collaborate and manage key internal stakeholders effectively
    • Ensure smooth transitions during project go-lives and operations by efficiently supporting the project team
    • Maintain positive communication with suppliers and partners, fostering strong collaboration
    • Create synergies with the Maisons for unified objectives
Requirements:
  • Prior experience in Facilities Management (Hard Services)
  • Prior experience with financial tracking and contract management
  • Open-minded and innovative with an enthusiastic and positive attitude
  • People and service-oriented
  • Ability to communicate efficiently at different levels and ability to negotiate
  • Proactive, flexible, and adaptable
Salary:

We offer a competitive salary range of $120,000 - $150,000 per annum, commensurate with experience and qualifications. This estimate is based on industry standards and regional costs of living.

Benefits:

As a valued member of our team, you will enjoy a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.

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