Front Office Representative
4 weken geleden
Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe's leading hotel company, and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues to achieve this.
About the RoleWe are seeking a skilled and enthusiastic Front Office Agent to join our team at Radisson Hotel & Suites Amsterdam South. As a Front Office Agent, you will be the first point of contact for our guests and will be responsible for ensuring that they have a seamless and enjoyable experience during their stay.
Key Responsibilities- Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, such as room charges, cash, checks, debit, or credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Actively support other departments and assist when needed to ensure that hotel operations run smoothly from the guest perspective.
- Complete designated cashier and closing reports in the computer system, count bank at the beginning and end of shift, balance, and drop receipts according to accounting specifications.
- Front Office experience.
- OPERA knowledge is an advantage.
- Enthusiasm and a true team player.
- Friendly and service-oriented.
- A valid residence and working permit for the Netherlands is required.
- English speaking; Dutch is not mandatory.
- Willing to work different shifts, including weekends and holidays.
- Salary range according to Horeca CAO.
- 25 holiday days.
- Travel and night allowance.
- Free parking.
- Cycas Smiles Reward & Celebration program.
- The best project you will ever work on is you. So let us help you grow with our guidance and training possibilities.
- Feed your wanderlust with discounts in over 8,000 hotels.
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