F&B Technology Implementation Specialist

2 weken geleden


Amsterdam, Noord-Holland, Nederland Shiji Group Voltijd

At Shiji Group, we're looking for an exceptional professional to join our team as a F&B Technology Implementation Specialist. This exciting opportunity will enable you to leverage your technical expertise and passion for the hospitality industry to drive success in our Infrasys Team.

About Us

We are a leading Food & Beverage enterprise solution provider, offering a one-stop hospitality platform with service-oriented architecture that seamlessly combines POS, reservation, membership, and menu on one platform. Our innovative technology is designed to be extremely agile and scalable, making it suitable for single restaurants to international groups with multiple outlets worldwide.

Job Summary

The successful candidate will be responsible for providing technical consultancy to our hospitality customers within the EMEA region, installing, training, and supporting our hospitality platform products, and delivering excellent customer care and maintaining healthy relationships with our current and future customers.

Key Responsibilities
  • Install Infrasys Cloud and related products on customer sites
  • Analyze customer needs and configure the system according to Major Account standards
  • Configure the system to meet country-specific legal fiscal requirements
  • Evaluate and ensure that multiple user and service model concepts align with customer operational workflows
  • Collaborate with Product Management to identify possible solutions for functional gaps and achieve project targets
  • Train staff on the optimal use of software
  • Report accurate project status and proactively work towards achieving project goals
  • Take customer sites live and provide technical support post-go-live
  • Serve as the primary technical point of contact for customers during the project lifecycle, addressing operational and application requests in a timely manner
  • Support Product Management in testing new releases and functions
  • Perform Release updates as required
  • Collaborate with the Support organization while not on-site
Requirements
  • Hospitality business background or relevant working experience
  • A genuine passion for the Hospitality industry similar to that of our customers' enthusiasm for serving their guests
  • Strong analytical, organizational, communication, and interpersonal skills
  • The ability to adapt quickly to new technologies, products, and procedures
  • Capacity to excel in a multi-tasked and fast-paced environment
  • Ability to rapidly learn the company's various IT solutions and handle system installation
  • Experience with hotel property management systems is a plus
  • Professional 'get-it-done' attitude and strong work ethic
  • Fluency in English; other languages are an asset
  • Willingness to travel 60-90% of the time across Europe & UK
What We Offer
  • An exciting role within a dynamic and creative environment where you can make a tangible impact on the business
  • The opportunity to expand your expertise with web and cloud technologies in an innovative technology environment
  • A friendly, motivated, and talented multicultural team
  • Promotional opportunities to grow and develop with Shiji Group
  • Ongoing training to meet role requirements
  • A competitive compensation package


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