Sales Support Coordinator
4 weken geleden
About HARMAN
HARMAN International is a leading technology company that is rapidly expanding its presence in the global market. As a company that values innovation, inclusivity, and teamwork, we offer a unique opportunity for growth and development in the dynamic and exciting world of consumer electronics.
Job Summary
We are seeking a highly motivated and customer-focused Sales Support Coordinator to join our Sales Support Department in Amsterdam. The successful candidate will be responsible for providing administrative support for the order-to-cash process, ensuring seamless communication with customers, distribution centers, and logistical partners.
Key Responsibilities
- Process orders from entry to invoicing, receipt, investigation, and resolution of customer queries/issues
- Compile and analyze customer accounts, shipments, backorders, and other relevant data
- Monitor and communicate with customers regarding order status, shipment planning, documentation, and scheduling
- Collaborate with distribution centers and logistical partners to ensure timely and accurate delivery
- Enter credit documents for customers and handle product returns
- Escalate breaches of company codes of conduct and ensure compliance with SOX narratives
Requirements
- Native German language skills, both verbal and written
- Proficient in English, both written and verbal
- At least 3+ years of experience in a commercial/administrative role
- Customer service-minded mentality
- Ability to work effectively in a matrix environment
- Experience with MS Office suite, especially Excel
What We Offer
- A unique opportunity for growth and development in the dynamic and exciting world of consumer electronics
- A flexible work schedule with the option to work from home
- A competitive market-based compensation package
- Access to professional development opportunities through HARMAN University's business and leadership academies
- A commuter travel package, environment allowance, and collective health insurance scheme
About the Role
The Sales Support Coordinator will be responsible for providing administrative support for the order-to-cash process, ensuring seamless communication with customers, distribution centers, and logistical partners. The successful candidate will be highly motivated, customer-focused, and able to work effectively in a matrix environment.
What You Will Do
- Process orders from entry to invoicing, receipt, investigation, and resolution of customer queries/issues
- Compile and analyze customer accounts, shipments, backorders, and other relevant data
- Monitor and communicate with customers regarding order status, shipment planning, documentation, and scheduling
- Collaborate with distribution centers and logistical partners to ensure timely and accurate delivery
- Enter credit documents for customers and handle product returns
- Escalate breaches of company codes of conduct and ensure compliance with SOX narratives
What We Are Looking For
- A highly motivated and customer-focused individual
- Excellent communication and organizational skills
- Ability to work effectively in a matrix environment
- Experience with MS Office suite, especially Excel
How to Apply
Send your application with your resume and letter of motivation to our Recruitment department. We will process the applications as we receive them.
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