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Amsterdam, Noord-Holland, Nederland ABN AMRO Bank Voltijd

Your Role

At ABN AMRO, we engage with thousands of customers weekly, ensuring their interactions are resolved efficiently and seamlessly.

As part of the Advanced Conversational Engagement team within the Customer Interaction Domain, you will contribute to the maintenance and innovation of our conversational technologies, including our chatbot, Interactive Voice Response (IVR) systems, and internal Advisor Assist tools.

In the Cognition team, your responsibilities will include enhancing and innovating our conversational solutions to adapt to changing customer requirements and industry benchmarks.

Key areas of focus may involve: establishing a medallion data architecture for analytical workflows, developing pipelines for evaluating LLM prompts, implementing pipelines for assessing classification algorithms, and designing methods for data storage and manual annotation.

Currently, we are undergoing a significant migration from a leading cloud-based conversational AI platform to MS Copilot, while striving to enhance our solutions with LLMs in a responsible, secure, and reliable manner, in line with ABN AMRO's standards.

Working Environment

You will be integrated into a multidisciplinary scrum team comprising data scientists, engineers, and consultants.

Within the broader team of approximately 50 colleagues, you will collaborate with data engineers, user experience designers, content writers, and both front-end and back-end developers.

Your Profile

  • At least 5 years of experience in a professional IT setting, familiar with GIT, CI/CD, OOP, unit testing, REST, SQL/NoSQL, and Docker;
  • Proficient in communicating analyses and results effectively in both written and spoken English;
  • Strong programming capabilities in Python/Pyspark, with an emphasis on data (pre)processing and management;
  • Experience with Databricks (delta live tables, compute, delta lake) or similar technologies;
  • Familiarity with cloud environments, particularly Azure;
  • A proactive and inquisitive mindset, complemented by excellent teamwork skills;
  • Ability to independently manage epics, plan effectively, and communicate with stakeholders.

What We Offer

  • The gross monthly salary is based on a 36-hour work week, inclusive of vacation pay and a benefits budget.
  • The Benefits Budget is 11% of your salary, allowing you to acquire additional employment benefits. If unused in a month, you will receive one twelfth of your Benefits Budget.
  • Five weeks of vacation annually, with the option to purchase an additional four weeks.
  • A personal development budget of €1,000 per year, which can accumulate up to €3,000.
  • Flexible work-from-home options, subject to team consultation and role requirements.
  • An annual public transport pass for free travel throughout the Netherlands.
  • An excellent pension scheme.

Commitment to Diversity

The success of ABN AMRO relies on the quality of our workforce and the innovative ideas they bring. We believe that diverse perspectives lead to surprising insights and creative solutions for our clients. Therefore, we prioritize an inclusive culture where all employees feel valued and engaged.

Disclaimer for External Recruitment Agencies

External recruitment agencies must have a signed agreement with ABN AMRO BANK, executed by a Talent Acquisition Specialist, before submitting resumes for vacancies. Additionally, agencies may only submit resumes when invited by a Talent Acquisition Specialist to assist in the search for suitable candidates. All unsolicited resumes will be considered the property of ABN AMRO BANK, and ABN AMRO will not be liable for any placement fees.