Assistant Business Manager
2 weken geleden
Assistant Business Manager
Full Time, Fixed Term Contract
About the Brand
Charlotte Tilbury Beauty is a global beauty company that has revolutionized the industry by making makeup accessible to everyone. Founded by Charlotte Tilbury MBE, a British makeup artist and entrepreneur, the company has broken records in various markets, channels, and categories. With a team of over 100 employees worldwide, Charlotte Tilbury Beauty is a global sensation in 50 markets and continues to grow.
The company has undergone an exceptional growth over the past decade, becoming one of the most talked-about brands in the beauty industry and beyond. With a strong focus on innovation, retail, and product launches, Charlotte Tilbury Beauty has established itself as a leader in the industry.
About the Role
The Assistant Business Manager is a key role that requires a strong understanding of the brand's values and mission. The successful candidate will be responsible for achieving and exceeding sales targets, managing the team, and providing exceptional customer service. The role requires a strong commercial acumen, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Manage the financial performance of the store, ensuring that sales targets are met and exceeded.
- Support the Business Manager in setting individual and team sales targets and communicating with Retail Artists to achieve sales goals.
- Develop and implement strategies to drive sales growth and improve customer satisfaction.
- Provide exceptional customer service and create a positive shopping experience for customers.
- Coach and develop the team to ensure that they meet the standards of Charlotte Tilbury in terms of service and product knowledge.
- Identify opportunities to improve customer satisfaction and loyalty, and implement initiatives to achieve this.
- Develop and implement individual and team development plans, and conduct regular reviews to provide feedback and coaching.
- Create a positive and collaborative team culture, recognizing and rewarding individual and team achievements.
- Develop and implement commercial strategies to drive sales growth and improve customer satisfaction.
- Ensure that the store is visually merchandised to the highest standards, and that the team is motivated and inspired to deliver exceptional results.
Requirements
- Experience in retail management
- Passion for the beauty industry
- Commercial acumen
- Experience in managing people
- Experience in strategic planning
- Fluent in Dutch (level B2)
Benefits
- We offer a structured induction program, Charlotte's Magic Academy, which provides comprehensive training on all aspects of the role.
- We offer a structured career development program, which provides opportunities for growth and development.
- We offer exclusive product launches and a comprehensive benefits package, including a life insurance policy and a team bonus scheme.
About Us
At Charlotte Tilbury, we believe in empowering people to be their best selves. We welcome people from diverse backgrounds, cultures, and perspectives to join our team and contribute to our mission to make the world a more beautiful place.
Join Our Team
We are committed to creating a workplace that is inclusive, diverse, and respectful. If you are passionate about the beauty industry and have a strong commercial acumen, we encourage you to apply for this exciting opportunity.
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