Logistics Customer Service Representative

2 weken geleden

Bedrijventerrein De Tweeling, Nederland Kuehne + Nagel N.V. Voltijd
About the Role

We are seeking a highly skilled and experienced Road Logistics Customer Care Specialist to join our team at Kuehne + Nagel N.V. in Nieuw-Amsterdam.

Key Responsibilities
  • Manage day-to-day interactions with existing customers, ensuring seamless communication and support.
  • Oversee new orders, ensuring data accuracy and promptly resolving any discrepancies.
  • Review and validate invoices and other essential documents to maintain accurate records.
  • Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems.
  • Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio.
  • Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach.
  • Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights.
  • Streamline administrative processes, ensuring they are efficient, controlled, and successful, while applying your flexibility and problem-solving skills to achieve positive outcomes.
Requirements
  • Previous experience in road freight and/or customer service is beneficial.
  • Ability to handle both order management and some finance-related responsibilities.
  • Strong team player with the capability to work independently.
  • Excellent organizational skills, with the ability to prioritize and distinguish between main and secondary issues.
  • Customer- and service-oriented mindset.
  • Excellent command of both English and Dutch.
Why Join Kuehne + Nagel N.V.

We offer an ambitious work environment in which entrepreneurship, development, and progress are paramount. In addition to an excellent salary, we also offer a travel allowance and a good pension scheme. You have 24 vacation days and 3.5 atv days and you have the option to buy extra days. You start with an annual contract with the prospect of permanent employment, and you are in control of your own development through our Kuehne + Nagel Academy.

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