IT Support Specialist
7 dagen geleden
Job Description
We are seeking a highly skilled Technical Support Engineer to join our team at Parallel Consulting. As a key member of our IT department, you will be responsible for providing comprehensive support across a range of IT products and services.
The ideal candidate will have a strong background in IT support, with a minimum of 2 years of experience in a related field. You will possess excellent knowledge of AV Support and End User Support, as well as experience with ticketing systems such as ServiceNow or TopDesk.
In this role, you will work closely with our clients to resolve end-user issues, ensure smooth IT operations, and coordinate team shifts to ensure full-service coverage from 8:00 AM to 6:00 PM.
Key Responsibilities:
- Provide comprehensive support across a range of IT products and services
- Perform server and storage break-fix tasks
- Provide deskside support for executive users
- Troubleshoot and resolve end-user issues
- Utilize ServiceNow or TopDesk for ticket management and issue tracking
- Deploy, configure, and support storage and network devices
- Apply advanced troubleshooting skills to resolve hardware, software, and operating system issues escalated from team members or clients
- Conduct testing and certification of mainframes, servers, and other IT infrastructure components
- Coordinate team shifts to ensure full-service coverage
Key Qualifications:
- Minimum 2 years of experience in IT support or a related field
- Strong knowledge of AV Support and End User Support
- Experience with ticketing systems (ServiceNow or TopDesk)
- Ability to work independently and within a team, ensuring smooth IT operations
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