Customer Support Manager Lead
3 dagen geleden
We are looking for a highly motivated and experienced Customer Support Manager to lead our team at WFS PRO BV. As a key member of our organization, you will be responsible for the daily management of a team of Customer Support Representatives located in different facilities and countries.
Key Responsibilities:- Assume accountability for work delegated to your team-members to ensure performance in accordance with company expectations.
- Maintain open communication channels with team members to ensure seamless collaboration and address any concerns promptly.
- Analyze performance metrics to identify areas for improvement and implement strategies to enhance customer satisfaction and support efficiency.
What We Offer:
- A competitive salary range of €60,000 - €80,000 per annum, depending on experience.
- The opportunity to work with a dynamic and growing organization.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Requirements:
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum 5 years of experience in a customer-facing role, preferably in a management position.
- Excellent communication, leadership, and problem-solving skills.
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