Information Technology Specialist

3 dagen geleden


Den Haag, Zuid-Holland, Nederland Europol Voltijd
Job Description

The Europol ICT Department is responsible for devising, delivering, and operating critical technology capabilities and solutions supporting the core mission and support processes of Europol.

We are seeking an experienced Information Technology Specialist to join our Workplace Services team. The successful candidate will be part of a multicultural, multidisciplinary environment and will work on various tasks related to end-user computing, desktop management, and user support.

Key Responsibilities
  • Prepare, deploy, maintain, and troubleshoot fixed-location and mobile end-user ICT equipment
  • Handle user incidents and ICT-related requests
  • Manage and troubleshoot Microsoft Windows workstations
  • Maintain ICT hardware like workstations, laptops, printers, etc.
Requirements

To be eligible for this position, you must have:

  • A national of one of the Member States of the European Union and enjoy full rights as a citizen
  • Fulfilled any obligations imposed by the applicable laws on military service
  • Produced appropriate character references as to your suitability for the performance of the duties
  • Been physically fit to perform the duties pertaining to the position
  • Held a level of post-secondary education attested by a diploma or equivalent professional experience
Professional Experience

Essential: At least 3 years of experience in an ICT Service Desk environment with skills in managing and troubleshooting Microsoft Windows workstations, workflow in service desk environments using an Incident Management System, maintenance of ICT hardware, and working in a multicultural, multidisciplinary environment.

Salary

The estimated annual salary for this position is €60,000 - €80,000 based on the European Union's salary scale.



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