Communications Specialist Intern

3 weken geleden


Amsterdam, Noord-Holland, Nederland Wonderkind Voltijd
Wonderkind: A Dynamic and Enthusiastic Team

We are seeking a highly motivated and detail-oriented Communications Specialist Intern to join our innovative team at Wonderkind. As a key member of our support team, you will have the opportunity to contribute to our product development and partner success.

Key Responsibilities:

  • Develop engaging content for our knowledge base to enhance self-service support options.
  • Troubleshoot technical issues and provide clear guidance to partners.
  • Respond to customer inquiries through various communication channels, ensuring prompt and professional assistance.
  • Assist in updating support documentation, knowledge base articles, and FAQs.
  • Evaluate and escalate complex issues to senior support staff for timely resolution.
  • Collaborate with the support team to identify common partner pain points and propose effective solutions.
  • Strive to meet or exceed individual and team performance metrics, including response time and partner satisfaction ratings.
  • Stay up-to-date with industry trends to better assist partners.

Requirements:

  • Currently pursuing or recently completed a degree in a relevant field, such as computer science, information technology, or business.
  • Excellent written and verbal communication skills to effectively interact with customers.
  • Strong problem-solving and analytical abilities to quickly identify and address customer issues.
  • An affinity with technology and technical terminology.
  • Customer-focused mindset with the ability to empathize and understand customer needs.
  • Detail-oriented and organized approach to work, ensuring accurate and thorough documentation.
  • Ability to work both independently and collaboratively as part of a team in a fast-paced environment.
  • Basic knowledge of computer systems, software applications, and troubleshooting techniques.

Why Join Wonderkind?

  • €400 monthly compensation.
  • Possibility to work at our Wonder office in Amsterdam.
  • One day off a week to work on your research/school project.
  • Daily provided lunch.
  • Cool Friday afternoon drinks.
  • An inspiring and entrepreneurial work environment.


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