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Hotel Reservation Agent

2 maanden geleden


Amsterdam, Nederland Quentin Hotel Amsterdam Voltijd

Job Summary

We are seeking a highly motivated and detail-oriented Reservations Agent to join our team at Quentin Hotels. As a key member of our reservations team, you will be responsible for processing corporate and private reservations, cancellations, and modifications.

Key Responsibilities

  • Reservation Processing: Process and manage hotel reservations, ensuring accuracy and efficiency in all interactions.
  • Customer Communication: Communicate reservation details to the Front Desk and provide exceptional customer service to guests.
  • Team Collaboration: Work closely with the Front Desk team to ensure seamless guest experiences.
  • Policy Implementation: Implement hotel policies and procedures to maintain high standards of service.

Requirements

  • Language Skills: Fluency in English and German (additional languages are a plus).
  • Communication Skills: Excellent communication and interpersonal skills.
  • Experience: A minimum of 1 year of relevant experience in a customer-facing role.

What We Offer

As a Reservations Agent at Quentin Hotels, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest experiences. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.