Senior Delivery Project Manager

2 dagen geleden

Rotterdam, Zuid-Holland, Nederland Axway Voltijd
Overview

Axway is seeking a highly skilled Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for managing the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust.

Key Responsibilities:
  • Manage the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust
  • Ensure that Axway's MFT technology is successfully deployed in line with the defined architecture
  • Overall customer management and facilitation
  • Effectively communicate technical issues in a non-technical manner to customers, stakeholders, and other business leaders
  • Presents operational and service level reports and explains service level support available to internal or external customers
  • Manages and properly sets customer expectations
  • Interact with customers to ensure the Service Management and Delivery goals and objectives are clear, and ensure that these delivery expectations are met
  • Collaborates with team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
  • Coordinate and dispatch project activity within the team, with customer stakeholders, and with Axway partners
  • Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency and customer satisfaction of his customer engagements
  • Oversee implementation of new Cloud, OnPrem customers and ongoing service of existing customers
  • Oversee customer change requests and escalations
  • Develop and share with customer service metrics
  • Support the billing of the customer
  • Support the forecast process
  • Elaborate the budget of his customer portfolio and make sure of the profitability of the projects and contracts
Key Competencies:
  • Very Strong planning and coordination skills
  • Proven track record in project management
  • Good technical aptitude and a creative drive to solve project- and technical issues
  • Professional presentation skills; cooperative attitude; and a team player
  • Ability and willingness to travel from time to time, inner German and abroad
  • Skilled in communication with customer's key decision makers
  • Experienced in matching customer requirements to a given solution and implementing them on the solution
  • Experience in Cloud or Managed or Hosting service delivery
  • In-depth understanding of customer requirements around IT operations
  • In depth knowledge of Axway solutions and products (to be trained at Axway)
  • Knowledge of Axway organization (to be trained at Axway)
  • Ability to prioritize tasks effectively with a high level of attention to detail
  • Problem solving skills: problem definition, problem solving, measurement
  • Good documentation and reporting skills
  • Comprehensive understanding of ITIL practices
  • Strong interpersonal skills to facilitate meetings and communicate complex concepts
  • Strong communication, negotiation, and relationship building skills
  • Service Management Tool, e.g. Service Now
  • Basic financial (e.g. Profit and Loss Account)
Qualifications:
  • Minimum 5 years of Project Management experience in the IT industry
  • 3 years of Experience in working with MFT, Networking, Security, Middleware or B2B solutions
  • Excellent communications skills, fluent English C1 and German C1
  • Exposure to relevant technology covering one or more of the following: File Transfer solutions; Web services/SOA; service repository and registry management product
Technical knowledge:
  • Understanding of operating systems Unix/Linux/Windows, z/OS is a plus
  • Networking, Databases (Oracle, MySQL or MS SQL)
  • Protocols: SFTP, FTP/S, HTTP/S, PeSIT, LDAP and other MFT protocols
  • Experience with Axway MFT products CFT, Central Governance, or Secure Transport is a significant plus

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