Experience Director

3 weken geleden


Amsterdam, Noord-Holland, Nederland Corecruitment Voltijd
Job Opportunity

We are seeking a charismatic and engaging Experience Director to lead our high-performing team in delivering exceptional guest experiences at our themed attraction in Amsterdam, Netherlands.

About the Role
  • Inspire and motivate the team to foster an atmosphere where everyone feels valued and empowered to deliver top-quality experiences.
  • Prioritize guest satisfaction by implementing training on guest engagement, safety, and efficiency to ensure seamless operations.
  • Work closely with the General Manager to set up schedules that meet seasonal needs and drive revenue growth.
  • Act as Duty Manager to open and close the attraction as required, ensuring a smooth experience for guests.
  • Monitor and improve daily revenue-per-customer and other KPIs to drive both guest satisfaction and revenue.
Qualifications
  • Fluency in Dutch and English is required.
  • Previous experience in managing diverse operational teams, preferably in an entertainment or hospitality setting.
  • Proven ability to organize staffing that aligns with business demands and adheres to budget requirements.
  • Ability to make on-the-spot decisions that positively impact daily operations.
  • An effective team player with a collaborative mindset, inspiring the same within the team.
  • Experience with drafting and implementing risk, health, and safety protocols and training plans.
  • Flexibility and energy to excel in a fast-paced environment.

The salary for this role is approximately €4,000 gross per month. As an experienced leader in a dynamic environment, you will have the opportunity to grow professionally while making a positive impact on our guests' experiences.



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