Experience Director
3 weken geleden
We are seeking a charismatic and engaging Experience Director to lead our high-performing team in delivering exceptional guest experiences at our themed attraction in Amsterdam, Netherlands.
About the Role- Inspire and motivate the team to foster an atmosphere where everyone feels valued and empowered to deliver top-quality experiences.
- Prioritize guest satisfaction by implementing training on guest engagement, safety, and efficiency to ensure seamless operations.
- Work closely with the General Manager to set up schedules that meet seasonal needs and drive revenue growth.
- Act as Duty Manager to open and close the attraction as required, ensuring a smooth experience for guests.
- Monitor and improve daily revenue-per-customer and other KPIs to drive both guest satisfaction and revenue.
- Fluency in Dutch and English is required.
- Previous experience in managing diverse operational teams, preferably in an entertainment or hospitality setting.
- Proven ability to organize staffing that aligns with business demands and adheres to budget requirements.
- Ability to make on-the-spot decisions that positively impact daily operations.
- An effective team player with a collaborative mindset, inspiring the same within the team.
- Experience with drafting and implementing risk, health, and safety protocols and training plans.
- Flexibility and energy to excel in a fast-paced environment.
The salary for this role is approximately €4,000 gross per month. As an experienced leader in a dynamic environment, you will have the opportunity to grow professionally while making a positive impact on our guests' experiences.
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Customer Experience Director
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