Customer Support Specialist

6 dagen geleden


Den Haag, Zuid-Holland, Nederland Lefit Recruitment & Interim Voltijd
Jobbeschrijving

We zijn op zoek naar een gedreven Customer Support Specialist die zichzelf wil ontwikkelen binnen onze organisatie. Als onderdeel van ons klantenteam zal je een belangrijke rol spelen in het verlenen van klantenservice en het ondersteunen van onze klanten bij het gebruik van onze softwareoplossingen.

Verantwoordelijkheden
  • Je houdt van een pragmatische aanpak om klantenvragen te analyseren en op te lossen;
  • Je bent in staat om complexe zaken samen met je collega's op te lossen;
  • Je vindt klantcontact super en bent in staat om klanten te ondersteunen bij het gebruik van onze softwareoplossingen;
  • Je bent in staat om je kennis van het systeem/de softwareoplossingen aan klanten over te dragen en hen hiermee zelfstandiger te maken;
  • Het nakomen van afspraken, zowel naar klanten als intern, zit in jouw DNA;
  • Vanuit het product / proces wil jij elke keer verbeteren. Je doet daarom voorstellen tot product- en/of procesverbetering.
Requirements
  • Je hebt ervaring opgedaan met het ondersteunen van software applicaties;
  • Je hebt HBO werk- en/ of denkniveau;
  • Je hebt uitstekende communicatieve vaardigheden en beheersing van de Nederlandse taal;
  • Je bent bereid tot ontwikkeling op zowel persoonlijk als op inhoudelijk gebied;
  • Je werkt graag in een team;
  • Je bent analytisch, secuur en servicegericht;
  • Je hebt doorzettingsvermogen en bezit een grote mate van zelfstandigheid;
  • Je bent 32 tot 40 uur beschikbaar en spreekt goed Nederlands.
Voordelen
  • Een uitdagende en zelfstandige functie, waarbij ruimte is voor eigen inbreng;
  • Een informele werkomgeving waarbij jouw ideeën en inspiratie belangrijk zijn;
  • Een plaats binnen een professioneel, groeiend en dynamisch bedrijf. Je krijgt de ruimte om hybride te werken, waarbij je (minimaal) 2 dagen per week op kantoor bent. De overige dagen mag je vanuit huis werken;
  • Marktconforme primaire en secundaire arbeidsvoorwaarden;
  • Leuke bedrijfsuitjes georganiseerd door de personeelsvereniging.
  • Een organisatie waarbinnen jij alle ruimte krijgt om je zowel persoonlijk als professioneel vlak te ontwikkelen en door te groeien.


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