Technical Support Specialist for Customer Solutions
2 maanden geleden
Technical Support Specialist for Customer Solutions
eVision Industry Software B.V. is a premier provider of innovative software solutions aimed at enhancing operational efficiency and sustainability across various industries. Our comprehensive platform is recognized globally for its capability to empower organizations in achieving their sustainability goals through advanced technology.
As a member of the Customer Support Services team, the Technical Support Specialist plays a crucial role in ensuring the satisfaction and success of our clients. This position involves delivering post-implementation support for our extensive software solutions tailored for diverse enterprises. Given the complexity and customization of our platform, each client’s experience is unique, requiring a tailored approach to support.
The Technical Support Specialist is responsible for accurately assessing and managing client inquiries, providing timely and effective solutions, including technical expertise, configuration adjustments, and development assistance. Additional responsibilities may include offering product refreshers and coaching sessions to enhance client knowledge and usage of our software.
Key Responsibilities of the Technical Support Specialist:
Deliver expert consulting services to eVision clients Design, configure, test, and implement enhancements for client-specific solutions Lead client meetings focusing on technical guidance, subject matter expertise, and troubleshooting Adhere to established Service Level Agreements Evaluate technical feasibility and provide estimates for proposed solutions Manage client expectations and ensure a high level of satisfaction Follow support processes and best practices while maintaining comprehensive documentation Engage in personal career development and continuous improvement initiatives Provide proactive reporting to the Support Manager Update the knowledge base and create new documentation as needed Collaborate with Product Managers and Developers to enhance product offerings Comply with internal reporting protocols and guidelinesQualifications Required for eVision Industry Software B.V.:
A minimum of a 4-year degree in Computer Science or equivalent professional experience in a software-related field Proficiency in at least one programming language Familiarity with web technologies such as HTML, CSS, JavaScript, C, C++, VB, and .NET Understanding of database design principles Fluency in English is essentialWhat We Offer at eVision Industry Software B.V.:
Competitive salary based on skills and experience, including a bonus structure Permanent employment contract with an initial probation period Flexible work arrangements, allowing for a mix of remote and office work Generous vacation policy based on a standard working week Comprehensive pension plan and insurance discounts Necessary equipment for remote work, including a laptop and ergonomic office furniture Support for professional development through training programs and growth opportunities A dynamic, multicultural, and inclusive work environment that prioritizes employee engagement and satisfaction.Join eVision Industry Software B.V. and contribute to our mission of delivering exceptional software solutions.
Equal Opportunity Employer
About Us
eVision Industry Software B.V. is dedicated to providing cutting-edge software solutions that empower businesses to optimize their operations and achieve their sustainability objectives. Our commitment to innovation and excellence is reflected in our team, who are passionate about making a difference in the industry.
We invite you to explore the opportunities available with us and become part of a forward-thinking organization.
-
Technical Support Specialist
2 weken geleden
Den Haag, Zuid-Holland, Nederland beBee Professionals VoltijdAs a Technical Support Specialist at beBee Professionals, you will be responsible for providing technical assistance to our customers. Key responsibilities include:Responding to customer inquiries and resolving technical issuesProviding technical support via phone, email, and chatInvestigating customer complaints and resolving them in a timely...
-
Technical Customer Support Specialist
6 dagen geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdCustomer Support Specialist RoleAs a Customer Support Specialist at eVision Industry Software B.V., you will play a key role in providing exceptional support to our clients. Your primary responsibility will be to ensure timely and effective resolution of client issues, ensuring their continued satisfaction with our software solutions.Key...
-
Technical Support Specialist
2 weken geleden
Den Haag, Zuid-Holland, Nederland SAJ Digital Energy GmbH VoltijdKey ResponsibilitiesAs a Technical Support Engineer at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to installers and customers via phone and email. This includes generating cases via CRM to track and resolve customer enquiries, answering technical product enquiries, and liaising with service, sales, and repair...
-
Customer Service Technical Specialist, CP
2 weken geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdR0041411 Customer Service Technical Specialist, CP & ESG (Enablon)Enablon, a leading provider of Sustainability, EHS, and Operational Risk Management Software, seeks a highly skilled Technical Support Specialist to join their team. As a key member of the Customer Support Services team, you will be responsible for providing post-deployment services to...
-
Customer Technical Assistance Specialist
2 maanden geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdCustomer Technical Assistance Specialist at eVision Industry Software B.V. eVision Industry Software B.V. is a prominent provider of innovative software solutions for operational excellence and risk management. Our platform is recognized for its comprehensive capabilities in enhancing sustainability and operational efficiency across various industries. ...
-
Technical Support Specialist
4 weken geleden
Den Haag, Zuid-Holland, Nederland beBee Professionals VoltijdBeBee Professionals Job OpportunityWe are seeking a highly skilled Support Specialist to join our team in La Haya.The successful candidate will be responsible for providing technical assistance to customers and internal teams, utilizing excellent problem-solving skills and the ability to work independently.Key Responsibilities:Provide technical support to...
-
Customer Support Specialist
2 maanden geleden
Den Haag, Zuid-Holland, Nederland beBee Professionals VoltijdBeBee Professionals is seeking a skilled Support Coordinator to provide top-notch technical support to our clients. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong customer service orientation. Key responsibilities include responding to customer inquiries, troubleshooting technical issues, and...
-
Customer Service Technical Specialist
1 maand geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdJob Title: Customer Service Technical SpecialistWe are seeking a highly skilled Customer Service Technical Specialist to join our team at eVision Industry Software B.V. As a key member of our Customer Support Services team, you will be responsible for providing post-deployment services to our Enablon software solutions.Key Responsibilities:Provide consulting...
-
Customer Service Technical Specialist
2 maanden geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdAbout the RoleWe are seeking a highly skilled Customer Service Technical Specialist to join our team at eVision Industry Software B.V. As a key member of our Customer Support Services team, you will be responsible for providing exceptional technical support to our clients, ensuring their Enablon software solutions meet their evolving needs.Key...
-
Customer Service Technical Specialist
3 weken geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdJob Title: Customer Service Technical SpecialistWe are seeking a highly skilled Customer Service Technical Specialist to join our team at eVision Industry Software B.V. As a key member of our Customer Support Services team, you will be responsible for providing post-deployment services to our Enablon software solutions.Key Responsibilities:Provide consulting...
-
Customer Service Technical Specialist
1 maand geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdJob Title: Customer Service Technical SpecialistWe are seeking a highly skilled Customer Service Technical Specialist to join our team at eVision Industry Software B.V. As a key member of our Customer Support Services team, you will be responsible for providing post-deployment services to our enterprise-wide Enablon software solutions.Key...
-
Technical Support Specialist
3 dagen geleden
Den Haag, Zuid-Holland, Nederland Trinamics Beheer B.V. VoltijdJob DescriptionTrinamics Beheer B.V. is seeking a Support Engineer to provide technical assistance and support to customers and internal teams.The ideal candidate will have a strong technical background and excellent communication skills.Key ResponsibilitiesProvide technical support to customers via phone, email, and on-site visits.Troubleshoot and resolve...
-
Customer Service Technical Specialist
2 maanden geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdAbout the RoleWe are seeking a highly skilled Customer Service Technical Specialist to join our team at eVision Industry Software B.V. As a key member of our Customer Support Services team, you will be responsible for providing post-deployment services to our Enablon software solutions.Key ResponsibilitiesProvide consulting services to Enablon clients to...
-
Customer Support Specialist
4 weken geleden
Den Haag, Zuid-Holland, Nederland HBO Young Professionals VoltijdCustomer Support VacancyAbout the OrganisationOur client is a leading provider of digital and mechanical locks, offering innovative solutions for access control and door hardware. They are a well-established company in the security industry, known for their commitment to quality and customer satisfaction. As a member of their team, you will be part of a...
-
Technical Support Specialist
2 weken geleden
Den Haag, Zuid-Holland, Nederland beBee Professionals VoltijdJob Description:BeBee Professionals is seeking a skilled Support Specialist to provide technical assistance to customers and internal teams. The ideal candidate will have excellent problem-solving skills and be able to work independently.The successful candidate should have: A degree in Computer Science, Information Technology, or a related field At least...
-
Technical Support Specialist
2 weken geleden
Den Haag, Zuid-Holland, Nederland beBee Professionals VoltijdJob Description:BeBee Professionals is seeking a skilled Technical Support Agent to provide technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. Key responsibilities include troubleshooting technical issues, providing solutions,...
-
Technical Support Expert
2 maanden geleden
Den Haag, Zuid-Holland, Nederland beBee Professionals VoltijdBeBee Professionals is seeking a skilled Support Specialist to provide technical assistance to customers and internal teams. The ideal candidate will possess excellent problem-solving skills and be able to work independently. Key responsibilities include: * Providing technical support to customers and internal teams * Troubleshooting and resolving technical...
-
Customer Service Technical Specialist
1 maand geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdAbout the RoleWe are seeking a highly skilled Customer Service Technical Specialist to join our team at eVision Industry Software B.V. As a key member of our Customer Support Services team, you will be responsible for providing post-deployment services to our Enablon software solutions.Key ResponsibilitiesProvide consulting services to Enablon clients to...
-
Customer Service Technical Specialist
1 maand geleden
Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. VoltijdAbout the RoleWe are seeking a highly skilled Customer Service Technical Specialist to join our team at eVision Industry Software B.V. As a key member of our Customer Support Services team, you will be responsible for providing post-deployment services to our Enablon software solutions.Key ResponsibilitiesProvide consulting services to Enablon clients to...
-
Customer Service and Technical Support Professional
2 weken geleden
Den Haag, Zuid-Holland, Nederland beBee Professionals VoltijdJob Title: Support SpecialistJob Summary:BeBee Professionals is seeking a skilled Support Specialist to provide technical assistance to customers and internal teams. The ideal candidate will have excellent problem-solving skills and be able to work independently.Key Responsibilities: Provide technical assistance to customers and internal teams Troubleshoot...
