Customer Service Technical Specialist

3 weken geleden

Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. Voltijd
Job Title: Customer Service Technical Specialist

We are seeking a highly skilled Customer Service Technical Specialist to join our team at eVision Industry Software B.V. As a key member of our Customer Support Services team, you will be responsible for providing post-deployment services to our Enablon software solutions.

Key Responsibilities:
  • Provide consulting services to Enablon clients
  • Design, configure, test, and deliver fixes and enhancements for client solutions
  • Facilitate client meetings, providing technical expertise, subject matter expertise, coaching, and troubleshooting
  • Comply with Service Level Agreements
  • Analyze technical feasibility and propose estimates with solutions to meet client requirements
  • Manage client expectations and ensure satisfaction
  • Comply with support processes, best practices, and maintain documentation
  • Actively participate in own career development and continuous improvement
  • Provide proactive reporting to the Support manager
  • Update the knowledge base and produce new articles
  • Collaborate with Product Managers and Developers to improve products
  • Comply with internal reporting processes and rules
Requirements:
  • At least a 4-year degree in Computer Science or 2 years of professional experience in a software-related field
  • Proficiency in at least one programming language
  • Familiarity with HTML, CSS, JavaScript, C, C++, VB,.NET, and other web technologies
  • Knowledge of database design concepts
  • Fluency in English
What We Offer:
  • Salary commensurate with your skills and experience with a bonus plan
  • Permanent contract with a probation period of 2 months
  • The flexibility to balance your time between working from home (up to 3 days) or from our well-equipped offices
  • 25 holidays based on a 40-hour working week
  • Good pension plan and discount on insurances
  • Equipment to support working from home, including a laptop, screens, sit-stand desk, and chair
  • Allowances for working from home and travel
  • A commitment to invest in your personal development through dedicated learning and career development programs and international opportunities to grow within the company

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity to join our team at eVision Industry Software B.V.

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