Customer Service Technical Specialist

1 maand geleden

Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. Voltijd
About the Role

We are seeking a highly skilled Customer Service Technical Specialist to join our team at eVision Industry Software B.V. As a key member of our Customer Support Services team, you will be responsible for providing post-deployment services to our Enablon software solutions.

Key Responsibilities
  • Provide consulting services to Enablon clients to ensure they get the most out of our software.
  • Design, configure, test, and deliver fixes and enhancements for client solutions.
  • Facilitate client meetings, providing technical expertise, subject matter expertise, coaching, and troubleshooting.
  • Comply with Service Level Agreements to ensure timely and effective support.
  • Analyze technical feasibility and propose estimates with solutions to meet client requirements.
  • Manage client expectations and ensure satisfaction.
  • Comply with support processes, best practices, and maintain documentation.
  • Actively participate in own career development and continuous improvement.
  • Provide proactive reporting to the Support manager.
  • Update the knowledge base and produce new articles.
  • Collaborate with Product Managers and Developers to improve products.
  • Comply with internal reporting processes and rules.
Requirements
  • At least a 4-year degree in Computer Science or 2 years of professional experience in a software-related field.
  • Proficiency in at least one programming language.
  • Familiarity with HTML, CSS, JavaScript, C, C++, VB,.NET, and other web technologies.
  • Knowledge of database design concepts.
  • Fluency in English.
What We Offer
  • Salary commensurate with your skills and experience with a bonus plan.
  • Permanent contract with a probation period of 2 months.
  • The flexibility to balance your time between working from home (up to 3 days) or from our well-equipped offices.
  • 25 holidays based on a 40-hour working week.
  • Good pension plan and discount on insurances.
  • Equipment to support working from home, including a laptop, screens, sit-stand desk, and chair.
  • Allowances for working from home and travel.
  • A commitment to invest in your personal development through dedicated learning and career development programs and (international) opportunities to grow within the company.
  • A fun, multicultural, and inclusive working environment where employee satisfaction and engagement are a top priority.

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