Technical Customer Support Specialist

3 weken geleden


Den Haag, Zuid-Holland, Nederland eVision Industry Software B.V. Voltijd

Customer Support Specialist Role

As a Customer Support Specialist at eVision Industry Software B.V., you will play a key role in providing exceptional support to our clients. Your primary responsibility will be to ensure timely and effective resolution of client issues, ensuring their continued satisfaction with our software solutions.

Key Responsibilities:

  • Provide expert-level technical support to clients via various communication channels.
  • Design and implement customized solutions to meet clients' specific needs.
  • Collaborate with internal teams to identify and address potential issues before they impact clients.
  • Analyze client feedback to continually improve support processes and services.

Requirements

  • At least a 4-year degree in Computer Science or 2 years of professional experience in a software-related field.
  • Proficiency in at least one programming language and familiarity with relevant software technologies.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

Benefits

  • Competitive salary and bonus plan.
  • Permanent contract with a probation period of 2 months.
  • Flexible working arrangements, including the option to work from home up to 3 days per week.
  • 25 holidays per year, based on a 40-hour working week.
  • Good pension plan and discounts on insurance.
  • Equipment and allowances for working from home and travel.
  • A commitment to invest in your personal development through dedicated learning and career development programs.


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