Technical Support Specialist

4 weken geleden

Capelle ad IJssel, Zuid-Holland, Nederland Johnson Controls Voltijd

Sensormatic Solutions, a leading global provider of integrated performance and security solutions, is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert technical support on various technologies, including CCTV, Intrusion, EAS, and Access Control, to our customers and internal staff.

Key Responsibilities:

  • Aid in the sizing, installation, maintenance, and operation of all technological resources to ensure timely and continuous delivery of technical support services.
  • Provide technical support for Johnson Controls products in customer facilities and internal staff.
  • Develop new solutions and test them to ensure their effectiveness.
  • Execute technical support functions to the systems of the organization and the services offered by the company.
  • Resolve and attend to incidents and breakdowns at Level 2.
  • Assist field technicians in the installation and maintenance of installed technologies.
  • Analysis of new product launch, validation, implementation, and training of teams in product deployments.
  • Implementation of complex solutions for the end customer.
  • Visit customer facilities during the installation and commissioning phase of the different installed technologies.
  • Communication with HQ and factories for the resolution of technical product incidents.

Requirements:

  • Technical education, such as vocational upper secondary qualification in electronics, information technology & communications, electrical engineering, or automation technology.
  • Previous technical experience in EAS and RFID technology.
  • Willingness to travel internationally over 30%.
  • English, advance level is a must.

What We Offer:

Johnson Controls offers an interesting compensation package according to your qualification and experience. You can enjoy an attractive package of social benefits, such as life and accident insurance, and the possibility of opting for Flexible Remuneration, which allows obtaining external services at agreed prices and with significant tax exemptions by contracting medical insurance, childcare check, and food tickets.

In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package. Working with us, you will be part of a global company that welcomes diversity, rewards work well done, and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.

About Us:

At Johnson Controls, we transform the environments where people live, work, learn, and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers' mission.

Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco, York, Metasys, Ruskin, Titus, Frick, Penn, Sabroe, Simplex, Ansul, and Grinnell; SENSORMATIC Solutions.

For more information, visit www.johnsoncontrols.com

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