Trainee Customer Experience Specialist

7 dagen geleden

Amersfoort, Utrecht, Nederland Directwerven Voltijd
Company Overview

At MP Liften, we believe that pleasure works. You will be working in a team with driven and friendly colleagues and working according to our #enjoyworking philosophy. If you want to know more about our references, our MP Way culture and our #enjoyworking philosophy, don't hesitate to visit our website.

MP Liften is a leading company in special lifts and designs smart solutions for the installation, maintenance and modernization of passenger and goods lifts.

MP Liften is part of an international family business with its head office in Sevilla - Spain.

Job Description

Trainee Customer Experience and Projects

We are looking for an enthusiastic and customer-oriented HBO trainee who will play a crucial role in improving our customer experiences and work on projects. Are you a proactive approacher who is eager to make a difference? Then we are looking for you

Who are we looking for?

At MP Liften, we are looking for a driven and customer-oriented HBO trainee who has a passion for customer experience and project management. Are you someone who gets energy from customer contact and is always looking for ways to improve processes? Then you are the person we are looking for

As part of your project-based work on improving customer experiences, you will also work on our department and you will be (together with your colleagues) the first point of contact for our customers and the business card of MP Liften. You will proactively and reactively handle customer inquiries, always acting in accordance with the MP Way competencies. You will also support our relationship managers as needed.

Tasks that belong to your function:

  • Support the development and implementation of customer experience strategies.
  • Analyze customer feedback and identify improvement points.
  • Prepare reports and presentations for the management team.
  • Contribute to the optimization of internal processes and workflows.
  • Customer-oriented handling of incoming phone calls, with the goal of helping the customer in one conversation.
  • Proactively inform customers about scheduled work.
  • Accept and record fault reports.
  • Handle incoming and outgoing emails from various mailboxes.


At MP Liften, you will have the opportunity to work in a dynamic and growing environment. Our company culture is informal and goal-oriented, with plenty of room for personal initiative and entrepreneurship. The coming years will be marked by development and innovation, and you can make a significant contribution to this.

Job Requirements

What makes you the ideal candidate?

  • Education and knowledge: You have completed a HBO education, preferably in business administration, marketing, communication or a comparable study. But even more important is your learning attitude and drive to continuously develop yourself.
  • Communicative strong: You are a communication talent. Whether it's in Dutch or English, you always know how to hit the right tone and communicate clearly, both verbally and in writing.
  • Proactive and customer-oriented: You are not someone who waits, but takes the initiative. You enjoy helping customers and strive to put a smile on their face at every contact.
  • Analytical and detail-oriented: You have a sharp eye for detail and can think analytically. You are able to analyze customer feedback and translate it into concrete improvement points.
  • Team player: You work gladly together and support your colleagues where needed. You understand that we are stronger together and achieve results as a team.
Working Conditions

What do we offer?

  • A permanent contract for 40 hours a week;
  • Good working conditions (CAO Metalektro), including a pension scheme, 8% holiday allowance.
  • Excellent secondary working conditions, such as 27 holiday days, 13 ADV days, a laptop, a mobile phone and related subscription;
  • Guidance and coaching by experienced professionals;
  • Space for personal development, training and courses;
  • From our head office in Amersfoort, we offer a smooth office with an inspiring and dynamic work environment;
  • You will be working in a healthy and growing organization with an informal culture where personal approach and contact are high on the agenda;
  • A close team of professionals, who work together in a helpful, honest and accessible way. We enjoy sports events and cozy get-togethers;
  • Plenty of room for your own input, a transparent, flat organization with short lines;

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