Customer Success Representative

2 weken geleden

Amsterdam, Noord-Holland, Nederland Infoblox Voltijd
Unlock Your Potential at Infoblox

Infoblox is a leader in cloud-first networking and security services, empowering organizations to deliver network experiences that are inherently simple, scalable, and reliable for everyone. We're seeking a talented Customer Development Representative to join our Customer Development team, reporting to the senior global director of Customer Development.

Key Responsibilities:
  • Analyze data to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing monthly and annual sales targets
  • Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
  • Foster relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency
  • Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
  • Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities
Requirements:
  • 4+ years of work experience in customer success or account management
  • 3+ years of service renewals experience with an emphasis on channel
  • Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions
  • Experience working with both internal and external customers in a multi-tier channel environment
  • Fluency in speaking Dutch and English
  • Experience with SaaS applications, deployments, migration to cloud services and proficiency with Excel and Salesforce
  • DNS, DHCP, and IPAM experience
  • Excellent organizational, consulting, project management, and time management skills
  • Fresh ideas about SaaS user adoption and customer churn mitigation
What Success Looks Like:
  • After six months, you will be familiar with the Infoblox Product Suite, have built relationships internally, and identify and relay customer requests that align with the company's vision
  • After about a year, you will collect and analyze customer data to optimize the customer's experience, increase customer loyalty and reduce churn, aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company, forecast revenue on a monthly, quarterly, and annual basis, and demonstrate solid territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with account teams and partners
Why Infoblox?

We've created a culture that embraces and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.

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