Customer Success Representative

2 weken geleden

Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

About the Role

We are seeking a highly skilled Customer Development Representative to join our team at Infoblox. As a key member of our Customer Development team, you will play a critical role in driving sales and revenue growth by building strong relationships with our customers and identifying opportunities for expansion and upsell.

Key Responsibilities

  • Analyze data collected during account reviews and meetings to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing monthly and annual sales targets
  • Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
  • Facilitate relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency
  • Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
  • Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities
  • Use the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives
  • Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
  • Foster a collaborative atmosphere between the field and customer development organizations while driving expansion and tech refresh initiatives in renewing accounts and optimizing field engagement
  • Strive for a minimum In-Quarter Renewal Rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive FY24 renewal bookings without extensive field engagement
  • Target the eligible customer list provided to educate customers of impending EOL event and execute early refresh motions converting customers to the latest Infoblox platform prior to EOL date

Requirements

  • 4+ years of work experience in customer success or account management
  • 3+ years of service renewals experience with an emphasis on channel
  • Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions
  • Experience working with both internal and external customers in a multi-tier channel environment
  • Fluency in speaking Dutch and English
  • Experience with SaaS applications, deployments, migration to cloud services and proficiency with Excel and Salesforce
  • DNS, DHCP, and IPAM experience
  • Excellent organizational, consulting, project management, and time management skills
  • Fresh ideas about SaaS user adoption and customer churn mitigation
  • Bachelor's degree preferred

What Success Looks Like

  • After six months, you will be familiar with the Infoblox Product Suite, have built relationships internally, and identify and relay customer requests that align with the company's vision
  • After about a year, you will collect and analyze customer data to optimize the customer's experience, increase customer loyalty and reduce churn, aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company, forecast revenue on a monthly, quarterly, and annual basis, and demonstrate solid territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with account teams and partners

About Infoblox

We've created a culture that embraces and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.

  • Customer Success Representative Internship

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    {"title": "Customer Success Representative Internship", "content": "Customer Success Representative InternshipWe are seeking a highly motivated and detail-oriented individual to join our Customer Success team as a Representative Intern. As a key member of our team, you will play a vital role in supporting the expansion and retention of our Webfleet...

  • Customer Success Representative

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    Join Our Team as a Customer Development RepresentativeAt Infoblox, we're on a mission to empower organizations to take full advantage of the cloud and deliver network experiences that are inherently simple, scalable, and reliable for everyone. As a Customer Development Representative, you'll play a critical role in helping us achieve this vision.Key...

  • Customer Success Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    Job Title: Customer Development RepresentativeInfoblox is seeking a highly motivated and results-driven Customer Development Representative to join our Customer Development team. As a key member of our team, you will play a critical role in driving sales and revenue growth by developing and executing strategies to retain and expand existing customer...

  • Senior Customer Success Representative DACH

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Searchsoftware Voltijd

    Join Our Team as a Senior Customer Success Representative DACHWe are seeking a highly motivated and experienced Senior Customer Success Representative to join our team in the DACH region. As a key member of our customer success team, you will be responsible for ensuring our customers receive the best possible experience with our electric vehicle charging...

  • Senior Customer Success Representative DACH

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Searchsoftware Voltijd

    Join Our Team as a Senior Customer Success Representative DACHWe are seeking a highly motivated and experienced Senior Customer Success Representative to join our team in the DACH region. As a key member of our customer success team, you will be responsible for ensuring our customers receive the best possible experience with our electric vehicle charging...

  • Customer Success Representative

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    Job Title: Customer Development RepresentativeInfoblox is seeking a highly motivated and results-driven Customer Development Representative to join our Customer Development team. As a key member of our team, you will play a critical role in driving sales and revenue growth by developing and maintaining strong relationships with our customers.Key...

  • Customer Success Representative

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    Customer Development RepresentativeAt Infoblox, we're seeking a highly skilled Customer Development Representative to join our team. As a key member of our Customer Development team, you will play a critical role in driving sales and revenue growth by building strong relationships with our customers and identifying opportunities for expansion and upsell.Key...

  • Senior Customer Success Representative DACH

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Searchsoftware Voltijd

    Join Our Team as a Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer support team, you will be responsible for ensuring our customers receive exceptional service and support.Key Responsibilities:Provide technical support and...

  • Senior Customer Success Representative DACH

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Searchsoftware Voltijd

    Join Our Team as a Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our sales team, you will be responsible for ensuring our customers receive the best possible experience with our electric vehicle charging solutions.Key...

  • Customer Success Representative Internship

    5 uur geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you passionate about delivering exceptional customer experiences? We're seeking a Customer Success Representative Intern to support the expansion and retention of our Webfleet customers. Your main responsibilities will include:Main Responsibilities:Assisting in managing critical aspects of the customer lifecycle, including onboarding and contract...

  • Customer Success Representative

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    Unlock Your Potential at InfobloxInfoblox is a leader in cloud-first networking and security services, empowering organizations to deliver network experiences that are inherently simple, scalable, and reliable for everyone. We're seeking a talented Customer Development Representative to join our Customer Development team, reporting to the senior global...

  • Customer Success Representative Internship Opportunity

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you looking to kick-start your career in the Customer Success area? Do you have a keen interest in the fleet management industry and want to contribute to delivering exceptional customer experiences? If you possess strong analytical and problem-solving skills, coupled with a natural aptitude for teamwork and innovation, we have an exciting opportunity...

  • Customer Success Representative Internship

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    **About the Role**We are seeking a highly motivated and driven individual to join our Customer Success team as a Customer Success Representative Intern. As a key member of our team, you will play a vital role in supporting the expansion and retention of our customers.**Key Responsibilities**Assist in managing critical aspects of the customer lifecycle,...

  • Customer Success Representative Internship

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you looking to kick-start your career in the Customer Success area and contribute to delivering exceptional customer experiences in the fleet management industry?We have an exciting opportunity for a Customer Success Representative Intern to join our team at Webfleet Solutions.Main Responsibilities:Assist in managing critical aspects of the customer...

  • Customer Success Representative Internship

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you looking to kick-start your career in the Customer Success area? Do you have a keen interest in the fleet management industry and want to contribute to delivering exceptional customer experiences? If you possess strong analytical and problem-solving skills, coupled with a natural aptitude for teamwork and innovation, we have an exciting opportunity...

  • Customer Success Representative Internship

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you looking to kick-start your career in the Customer Success area? Do you have a keen interest in the fleet management industry and want to contribute to delivering exceptional customer experiences? If you possess strong analytical and problem-solving skills, coupled with a natural aptitude for teamwork and innovation, we have an exciting opportunity...

  • Customer Success Representative Internship

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you a passionate and driven individual looking to kick-start your career in the Customer Success area? Do you have a keen interest in the fleet management industry and want to contribute to delivering exceptional customer experiences? If you possess strong analytical and problem-solving skills, coupled with a natural aptitude for teamwork and innovation,...

  • Client Success Representative German Language

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Searchsoftware Voltijd

    Join Our Team as a Client Success Representative German SpeakingWe are looking for a highly motivated and customer-focused individual to join our team as a Client Success Representative German Speaking. As a key member of our customer support team, you will be responsible for ensuring our customers receive exceptional service and support.Key...

  • Client Success Representative German Language

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Searchsoftware Voltijd

    Join Our Team as a Client Success Representative German SpeakingWe are looking for a highly motivated and customer-focused individual to join our team as a Client Success Representative German Speaking. As a key member of our customer support team, you will be responsible for ensuring our customers receive exceptional service and support.Key...

  • Customer Development Representative

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    Customer Development RepresentativeAt Infoblox, we're seeking a highly skilled Customer Development Representative to join our team. As a key member of our Customer Development team, you will play a critical role in driving sales and customer satisfaction.Key Responsibilities:Analyze customer data to identify opportunities for expansion, upsell, and...