Customer Success Representative

4 weken geleden

Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

About the Role

We are seeking a highly skilled Customer Development Representative to join our team at Infoblox. As a key member of our Customer Development team, you will play a critical role in driving sales and revenue growth by building strong relationships with our customers and identifying opportunities for expansion and upsell.

Key Responsibilities

  • Analyze data collected during account reviews and meetings to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing monthly and annual sales targets
  • Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
  • Facilitate relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency
  • Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
  • Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities
  • Use the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives
  • Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
  • Foster a collaborative atmosphere between the field and customer development organizations while driving expansion and tech refresh initiatives in renewing accounts and optimizing field engagement
  • Strive for a minimum In-Quarter Renewal Rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive FY24 renewal bookings without extensive field engagement
  • Target the eligible customer list provided to educate customers of impending EOL event and execute early refresh motions converting customers to the latest Infoblox platform prior to EOL date

Requirements

  • 4+ years of work experience in customer success or account management
  • 3+ years of service renewals experience with an emphasis on channel
  • Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions
  • Experience working with both internal and external customers in a multi-tier channel environment
  • Fluency in speaking Dutch and English
  • Experience with SaaS applications, deployments, migration to cloud services and proficiency with Excel and Salesforce
  • DNS, DHCP, and IPAM experience
  • Excellent organizational, consulting, project management, and time management skills
  • Fresh ideas about SaaS user adoption and customer churn mitigation
  • Bachelor's degree preferred

What Success Looks Like

  • After six months, you will be familiar with the Infoblox Product Suite, have built relationships internally, and identify and relay customer requests that align with the company's vision
  • After about a year, you will collect and analyze customer data to optimize the customer's experience, increase customer loyalty and reduce churn, aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company, forecast revenue on a monthly, quarterly, and annual basis, and demonstrate solid territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with account teams and partners

About Infoblox

We've created a culture that embraces and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.

  • Customer Success Representative Internship

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you passionate about delivering exceptional customer experiences? We're seeking a Customer Success Representative Intern to support the expansion and retention of our Webfleet customers. Your main responsibilities will include:Main Responsibilities:Assisting in managing critical aspects of the customer lifecycle, including onboarding and contract...

  • Customer Success Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    Unlock Your Potential at InfobloxInfoblox is a leader in cloud-first networking and security services, empowering organizations to deliver network experiences that are inherently simple, scalable, and reliable for everyone. We're seeking a talented Customer Development Representative to join our Customer Development team, reporting to the senior global...

  • Customer Success Representative Internship Opportunity

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you looking to kick-start your career in the Customer Success area? Do you have a keen interest in the fleet management industry and want to contribute to delivering exceptional customer experiences? If you possess strong analytical and problem-solving skills, coupled with a natural aptitude for teamwork and innovation, we have an exciting opportunity...

  • Customer Success Representative Internship

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    Are you a passionate and driven individual looking to kick-start your career in the Customer Success area? Do you have a keen interest in the fleet management industry and want to contribute to delivering exceptional customer experiences? If you possess strong analytical and problem-solving skills, coupled with a natural aptitude for teamwork and innovation,...

  • Customer Success Ambassador

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    We are seeking a highly motivated Customer Success Representative Intern to join our team at Webfleet Solutions. This exciting internship opportunity is ideal for individuals who are passionate about delivering exceptional customer experiences and have a keen interest in the fleet management industry.About the RoleAs a Customer Success Representative Intern,...

  • Customer Service Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a talented Customer Service Representative to join our team at Undutchables.About the RoleAs a Customer Service Representative, you will be the face of our brand,...

  • Customer Service Representative

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Roularta Media Nederland Voltijd

    We are seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be the first point of contact for our customers, responding to inquiries and resolving issues in a timely and professional manner.Key responsibilities include:Responding to customer inquiries via phone, email, and chatResolving customer complaints...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Customer Service RepresentativeAre you ready to take your customer service skills to the next level? We're looking for a talented Support Professional to join our team at Undutchables. As a Customer Service Representative, you will be the face of our brand, providing exceptional service to our customers through phone, email, and chat. You will work closely...

  • Customer Service Representative Finland

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland LYNX Amsterdam Voltijd

    Customer Service Representative Finland JobAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at LYNX Amsterdam. As a Customer Service Representative, you will play a key role in providing exceptional customer service to our Finnish clients.Key ResponsibilitiesProvide high-quality customer service to Finnish...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? We're looking for a skilled Customer Service Representative to join our team at Undutchables. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers via phone, email, and chat.Key...

  • Customer Service Representative

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Elementis Voltijd

    Job Title: Customer Fulfillment RepresentativeJob Summary: We're seeking a detail-oriented Customer Service Representative to provide exceptional customer experiences.Key Responsibilities:Order Management: Process customer orders, consignment releases, and billing.Communication & Issue Resolution: Handle calls and escalate critical issues.Financial...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Ministerie van Defensie Voltijd

    About the RoleWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers.ResponsibilitiesRespond to customer inquiries via phone, email, and chatResolve customer complaints in a timely and professional mannerProvide product...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Intralox Voltijd

    Customer Service RepresentativeIntralox is seeking a skilled Customer Service Representative to join our global team. Based at our EMEA facility in Hoofddorp, the successful candidate will be a positive, conscientious team player with a track record of delivering service excellence in an international commercial environment.Key Responsibilities:• Provide...

  • Customer Service Representative

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    We're seeking a skilled Customer Service Representative to join our team at {company}. As a key member of our support team, you will be responsible for providing top-notch service to our customers.Key responsibilities:Respond to customer inquiries in a timely and professional manner.Resolve customer issues efficiently and effectively.Communicate with...

  • Customer Success Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Urban Gym Group Voltijd

    About the RoleUrban Gym Group is seeking a highly motivated and results-driven Customer Success Agent to join our team. As the first point of contact for our members, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesCommunicate with members through various channels,...

  • Customer Service Representative

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Temper Voltijd

    About the RoleWe are looking for a highly motivated and experienced Customer Service Representative to join our team at Temper.As a Customer Service Representative, you will be the primary point of contact for our customers, providing top-notch support and ensuring that their needs are met.You will work closely with our team to resolve customer issues,...

  • Customer Service Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    We are seeking a Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and possess proficiency in Microsoft Office Suite.The successful candidate will be responsible for responding to inquiries, resolving customer...

  • Customer Success Specialist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    About the RoleWe are seeking a highly skilled Customer Development Representative to join our team at Infoblox. As a key member of our Customer Development team, you will play a critical role in driving revenue growth and customer satisfaction.Key ResponsibilitiesAnalyze data to create practical proposals for expansion, upsell, and refresh, ensuring customer...

  • Client Success Representative German Speaking

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Searchsoftware Voltijd

    Evolve Your Career with SearchsoftwareAt Searchsoftware, we're revolutionizing the way people interact with electric vehicles. As a Customer Success Representative, you'll play a pivotal role in ensuring our customers have a seamless experience with our EV charging solutions.Your Key Responsibilities:Provide top-notch customer support, resolving technical...

  • Customer Service Representative

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Bloom & Wild Voltijd

    About this roleWe're looking for a skilled and compassionate Customer Service Representative to join our team at Bloom & Wild. As a Customer Service Representative, you'll be the first point of contact for our customers, providing exceptional support and resolving their queries efficiently.Responsibilities Respond to customer inquiries via phone, email, or...