Customer Success Representative

1 maand geleden

Amsterdam, Noord-Holland, Nederland Infoblox Voltijd
Join Our Team as a Customer Development Representative

At Infoblox, we're on a mission to empower organizations to take full advantage of the cloud and deliver network experiences that are inherently simple, scalable, and reliable for everyone. As a Customer Development Representative, you'll play a critical role in helping us achieve this vision.

Key Responsibilities:
  • Analyze data to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing sales targets
  • Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
  • Foster relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency
  • Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
  • Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities
Requirements:
  • 4+ years of work experience in customer success or account management
  • 3+ years of service renewals experience with an emphasis on channel
  • Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions
  • Experience working with both internal and external customers in a multi-tier channel environment
  • Fluency in speaking Dutch and English
  • Experience with SaaS applications, deployments, migration to cloud services and proficiency with Excel and Salesforce
  • DNS, DHCP, and IPAM experience
  • Excellent organizational, consulting, project management, and time management skills
What Success Looks Like:
  • After six months, you'll be familiar with the Infoblox Product Suite, have built relationships internally, and identified customer requests that align with the company's vision
  • After about a year, you'll collect and analyze customer data to optimize the customer's experience, increase customer loyalty and reduce churn, aggregate underlying issues of the product/service, the desires of the customer, and the long-term vision of the company, and forecast revenue on a monthly, quarterly, and annual basis

We offer a competitive salary and benefits package, generous paid time off, and a strong culture that focuses on continuous learning and embracing change. If you're a creative, energetic, and self-motivated professional who understands the unique aspects of SaaS customers and their business objectives, we'd love to hear from you.

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