Customer Experience Strategist
4 dagen geleden
At ZEREN, we're seeking a seasoned Customer Experience Strategist to drive service excellence and enhance customer satisfaction. This is an exciting opportunity for a visionary leader to shape the future of our customer support function.
About the Role
- Develop and implement a customer-centric strategy to deliver exceptional service experiences.
- Lead and develop a high-performing team of customer support consultants.
- Collaborate with cross-functional teams to identify and prioritize process improvements.
- Monitor key performance indicators (KPIs) and drive continuous improvement initiatives.
- Stay up-to-date with industry trends and best practices in customer service.
About You
- 5+ years' experience in a service-oriented role, preferably in the software industry.
- 3+ years' leadership experience in a customer service or support environment.
- Strong expertise in customer service strategy, process optimization, and coaching.
- A data-driven mindset with experience in monitoring and improving service KPIs.
- Fluent in English; Dutch is a plus.
- Experience with automation and software applications is essential.
-
Content & Sales Strategist
4 weken geleden
Amersfoort, Utrecht, Nederland Visma | Raet VoltijdContent & Sales StrategistBen jij tech georiënteerd en wil je werken met geavanceerde AI tooling waarmee jij keer op keer de beste bids creëert? Krijg jij energie van het schrijven van overtuigende en winnende sales documenten? Dan maken we graag kennisWie zijn wij? Bij Visma | Raet maken we HR eenvoudiger met technologie. Onze slimme HR &...
-
Content & Sales Strategist
2 weken geleden
Amersfoort, Utrecht, Nederland Visma | Raet VoltijdContent & Sales StrategistBen jij tech georiënteerd en wil je werken met geavanceerde AI tooling waarmee jij keer op keer de beste bids creëert? Krijg jij energie van het schrijven van overtuigende en winnende sales documenten? Dan maken we graag kennisWie zijn wij? Bij Visma | Raet maken we HR eenvoudiger met technologie. Onze slimme HR &...
-
Customer Care Officer
7 dagen geleden
Amersfoort, Utrecht, Nederland FrieslandCampina VoltijdWhat we ask To be a successful in this position, you are/have: MBO/HBO degree or equivalent in a relevant field Experience in a customer care or order management role, preferably in an international and fast-paced environment Strong communication skills in English, both verbal and written, with the ability to effectively engage with clients and...
-
Customer Service French/ English
6 dagen geleden
Amersfoort, Utrecht, Nederland Page Personnel VoltijdFrench English Customer Service positionMedical industry Over onze klantOur client is a leading company in the medical industry , specializing in providing high-quality healthcare products to hospitals and distributors. With a strong presence in the French healthcare market , the company is dedicated to maintaining excellence in customer satisfaction,...
-
Multicultural Customer Service Role with French and English
5 dagen geleden
Amersfoort, Utrecht, Nederland Page Personnel VoltijdJob Description:Customer Service Representative Handling customer complaints Adhering to quality standards Monitoring outstanding orders Collaborating with internal departmentsRequirements:French and English native level, at least 3 years of customer service experience, knowledge of the French healthcare marketBenefits:Comprehensive training...
-
Amersfoort, Utrecht, Nederland Page Personnel VoltijdCustomer Service Representative Job DescriptionWe are looking for a skilled customer service representative to join our team at a leading medical company. As a member of our team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.The ideal candidate will have excellent communication skills, both...
-
Customer Service Representative Position in Medical Industry
6 dagen geleden
Amersfoort, Utrecht, Nederland Page Personnel VoltijdAt Page Personnel, we are seeking an experienced customer service representative to join our team at a leading company in the medical industry. The successful candidate will be responsible for handling customer complaints and adhering to quality standards such as ISO certification and MDR regulations.The ideal candidate will have a near-native level of...
-
Support Team Operations Manager
4 dagen geleden
Amersfoort, Utrecht, Nederland ZEREN Voltijd € 72.500We're seeking a Support Team Operations Manager to lead and develop a high-performing team, drive service excellence, and enhance customer experience at ZEREN.About the RoleDevelop and implement efficient service delivery processes.Lead and develop a team of customer support consultants.Collaborate with cross-functional teams to identify and prioritise...
-
Service Delivery Director
4 dagen geleden
Amersfoort, Utrecht, Nederland ZEREN Voltijd € 72.500ZEREN is undergoing an exciting phase of transformation, and we're looking for a Service Delivery Director to drive efficiency, coach and develop team members, and ensure seamless service experiences.The RoleTake ownership of the Customer Service team, focusing on professionalising service delivery and fostering a customer-first culture.Optimise service...
-
Technical Sales Expert
3 dagen geleden
Amersfoort, Utrecht, Nederland Thales Cybersecurity Products VoltijdAbout the OpportunityWe are seeking an experienced Technical Sales Expert - Identity and Access Management to join our team at Thales Cybersecurity Products. In this role, you will leverage your technical expertise to drive sales growth and deliver solutions that meet customer needs.Mission and ResponsibilitiesProvide pre-sales technical support for all...
-
Cybersecurity Solutions Consultant
3 dagen geleden
Amersfoort, Utrecht, Nederland Thales Cybersecurity Products VoltijdAbout the RoleAt Thales Cybersecurity Products, we are seeking a highly skilled Cybersecurity Solutions Consultant to join our team. As a key member of our sales organization, you will be responsible for driving sales growth in the Identity and Access Management (IAM) domain.Mission and ResponsibilitiesProvide pre-sales technical support for all Thales IAM...
-
Enterprise Security Solutions Architect
3 dagen geleden
Amersfoort, Utrecht, Nederland Thales Cybersecurity Products VoltijdAbout the PositionThales Cybersecurity Products is seeking an experienced Enterprise Security Solutions Architect to join our team. As a key member of our sales organization, you will be responsible for designing and delivering security solutions that meet customer needs.Mission and ResponsibilitiesDevelop and implement security strategies aligned with...
-
Database Security Specialist
3 dagen geleden
Amersfoort, Utrecht, Nederland Stater Voltijd € 81.252About the TeamWe are a team of experienced professionals who are passionate about delivering high-quality services to our clients and customers. As a Senior Sybase Database Administrator, you will be joining a dynamic and supportive team that is committed to excellence.Your responsibilities will include:Managing, securing, and optimizing our...
-
Quality Assurance Specialist
3 weken geleden
Amersfoort, Utrecht, Nederland Progressive Recruitment VoltijdWe have a current opportunity for a temporary QA Specialist at Friesland Campina in Amersfoort. *We need someone to be available as soon as possible, if you have a notice period an can only be available per May 2025 please DO NOT apply. *50% work from home possible. The QA Specialist is part of the CSC Europe (EU) and Retail & America's (R&A)...
-
Product Manager
6 dagen geleden
Amersfoort, Utrecht, Nederland Deliverect VoltijdDeliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the...
-
Sybase Database Administrator Lead
3 dagen geleden
Amersfoort, Utrecht, Nederland Stater Voltijd € 81.252About the JobWe are looking for a talented Senior Sybase Database Administrator to join our team at Stater. As a key member of our database administration group, you will be responsible for managing, securing, and optimizing our databases.Your responsibilities will include:Ensuring database efficiency and reliabilityTroubleshooting and resolving database...
-
Vice President, Fintech and Open Banking
7 dagen geleden
Amersfoort, Utrecht, Nederland CREDIT BLAUSTEIN VoltijdJob ResponsibilitiesIdentifies, evaluates and prioritizes business cases for new business and investment opportunitiesEnsures our strategy is aligned and integrated with the needs of our core business and the needs of our customersCoordinates strategy, integration and deployment with the regional teams including driving differentiated products to meet the...
-
Quality and Training Technician
3 weken geleden
Amersfoort, Utrecht, Nederland Progressive Recruitment VoltijdWe have a current opportunity for a temporary QA Specialist at Friesland Campina in Amersfoort. *50% work from home possible. The QA Specialist is part of the CSC Europe (EU) and Retail & America's (R&A) organization, and supports both BG's by driving the process of compliance to local regulation and internal FrieslandCampina Standards and ways of working....
-
Sales & Key Account Manager - Netherlands (Remote)
2 uur geleden
Amersfoort, Utrecht, Nederland Sartorius Corporate Administration GmbH VoltijdWe are currently seeking a Field Account Manager for our Lab Products & Services (x|f|m) division home based the Netherlands (Sartorius Netherlands B.In this position, you will be responsible for a selected number of key account customers within the Life Science market in Pharmaceutical - and Biotech industry as well as big Research & Development institutes...
-
Grocery Delivery Specialist
3 uur geleden
Amersfoort, Utrecht, Nederland Tempo Team VoltijdAt Tempo Team, we're seeking a skilled Grocery Delivery Specialist to join our team. As an Albert Heijn driver, you will play a crucial role in delivering groceries directly to customers' doors.About the RoleThis is a unique opportunity to work independently while being part of a dynamic team. You'll have the freedom to manage your time effectively and make...