Customer Experience Strategist

4 dagen geleden


Amersfoort, Utrecht, Nederland ZEREN Voltijd € 72.500

At ZEREN, we're seeking a seasoned Customer Experience Strategist to drive service excellence and enhance customer satisfaction. This is an exciting opportunity for a visionary leader to shape the future of our customer support function.

About the Role

  • Develop and implement a customer-centric strategy to deliver exceptional service experiences.
  • Lead and develop a high-performing team of customer support consultants.
  • Collaborate with cross-functional teams to identify and prioritize process improvements.
  • Monitor key performance indicators (KPIs) and drive continuous improvement initiatives.
  • Stay up-to-date with industry trends and best practices in customer service.

About You

  • 5+ years' experience in a service-oriented role, preferably in the software industry.
  • 3+ years' leadership experience in a customer service or support environment.
  • Strong expertise in customer service strategy, process optimization, and coaching.
  • A data-driven mindset with experience in monitoring and improving service KPIs.
  • Fluent in English; Dutch is a plus.
  • Experience with automation and software applications is essential.

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