Customer Service Representative

4 weken geleden


Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

We are seeking a highly skilled Customer Service Representative to join our DACH team in the Customer Service Department. As a key member of our European Sales office in Amsterdam, you will be responsible for managing daily customer enquiries, order processing & invoicing, sample and trial orders. Your excellent communication skills, both verbal and written, will enable you to provide internal sales support and handle requests for call-offs in order to enable delivery, stock level maintenance and timely ordering of new stock.

The ideal candidate will have a German C1/C2 level and be fluent in English, with a Bachelor's degree or the equivalent in relevant work experience. You will work closely with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer questions. If you are a hard-working and action-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Managing daily customer enquiries, order processing & invoicing, sample and trial orders
  • Following up on lead-time quotations, pricing quotations trials & sample deliveries
  • Providing internal sales support
  • Handling requests for call-offs in order to enable delivery, stock level maintenance and timely ordering of new stock
  • Contributing to the analysis and chasing of customer payments
  • You will work closely with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer questions

Requirements:

  • German C1/C2 level and fluent in English
  • Bachelor's degree or the equivalent in relevant work experience
  • Excellent communication skills, both verbal and written
  • Hard-working and action oriented
  • Interested in inside sales
  • Attentive, flexible, receptive to change and the ability to adapt quickly
  • Multi-task, stress resistant, attentive to details and analytical
  • Advanced Excel and other IT skills are a plus


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