Senior Service Manager

4 weken geleden

Vlissingen, Zeeland, Nederland Park Lane Recruitment Voltijd
Job Title: Senior Service Manager

Park Lane Recruitment is seeking a highly skilled Senior Service Manager to join our team. As a Senior Service Manager, you will be responsible for delivering high-quality IT services to our clients.

Key Responsibilities:

  • Manage the deployment of CIS infrastructure as a service to ensure system readiness and availability.
  • Coordinate with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) to deliver engineering support to customers.
  • Conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required.
  • Manage Change Management plans to overcome problems identified and uplift the configuration baseline to meet evolving operational requirements.
  • Support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission.
  • Contribute to and support the system documentation for operation, maintenance, and training is updated in accordance with system evolution.
  • Manage contractor support resources and acceptance of services of contractors.
  • Provide input to the Principal Service Manager for the Quarterly SLA report.
  • Provide input and recommendations to the SLA Change management process.
  • Assess manpower and O&M budget requirements.
  • Provide support to project managers as required through the project development, delivery, and transition into service phases.
  • Deputize for higher-grade staff, if required.

Requirements:

  • A currently active NATO SECRET security clearance.
  • A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 3 years post-related experience.
  • Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.
  • Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA, and or Continual Service Improvement; or latest versions.
  • Sound experience in IT services engineering, planning, operations, maintenance, and management.
  • Demonstrable experience as a line manager and provide evidence of having the ability of being a motivator and mentor.
  • Sound experience on the Configuration Management and Change Management processes and tools.
  • Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; Managing small-scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
  • Experience in roles with a requirement to display report writing and presentation skills.

Desirable Experience and Education:

  • ITIL Expert /Managing Professional.
  • PRINCE 2 Foundation level or PMI PMP.
  • MSP Foundation.
  • Management of Risk Foundation.
  • Demonstrable evidence in maintaining knowledge of advances in Information Technology.
  • Proven success as an operational, technical team lead and service manager.
  • Familiarity with military telecommunications and information systems; VLF to Satellite EHF.
  • Member of a recognized professional body or institution.
  • Prior experience of working in an international environment comprising both military and civilian elements.
  • Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

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