Service Manager for Benelux Region

4 weken geleden

Breda, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

As a key manager within Instrument & Enterprise Services, you will provide strong management and leadership to your direct reports, ensuring the effective delivery of services to customers and achieving targets in Customer Allegiance Score (CAS) and booking, revenue, and cost targets.

Work closely with commercial, sales, factory, and counterparts in other geographic locations to ensure targets are met and new opportunities are communicated and managed.

Your responsibilities:

  • Lead and manage Field Service activities from your team in the Benelux region.
  • Support the building of strategic and operational plans, budgets, and programs consistent with our strategy to achieve company goals.
  • Actively participate in international projects for product launches and process reviews.
  • Support contract sales processes and relevant revenue streams.
  • Meet with customers regularly and have direct relationships with key customer contact points.
  • Lead and drive PPI initiatives and ensure a vibrant pipeline of PPI ideas from direct-led staff.
  • Achieve high levels of customer happiness and CAS scores.
  • Ensure PMDs are maintained for all team members.
  • Act as a key "go-to" person in your team and region, as well as for key partners like sales and business units.
  • Lead, educate, mentor, engage, and empower direct reports.
  • Improve account retention and expansion.
  • Increase growth for all service delivery.
  • Customer complaint and hot account management.
  • Support the business in accurate reporting of revenues and costs and drivers for these.
  • Implement all business processes, procedures, and programs related to Unity Lab Services.
  • Ensure the highest productivity and efficiency.

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