Customer Success Liaison

5 dagen geleden


Almelo, Overijssel, Nederland HITEC Power Protection Voltijd

Key Responsibilities:

As a Customer Success Liaison at HITEC Power Protection, you will be the primary point of contact for customers in the Europe, Middle East, and Africa region. Your key responsibilities will include:

  1. Acting as a single point of contact for customers, building and maintaining long-term value-based relationships.
  2. Exploring, identifying, and developing new opportunities to extend the scope of HITEC.
  3. Proposing and selling relevant services to partners or customers.
  4. Negotiating, planning, and coordinating the execution of services with customers.
  5. Coordinating with internal departments to ensure estimated scope, technical and commercial feasibility, quality, and progress.
  6. Supporting partners with commercial activities and services, including spare parts, shop overhauls, and managing incidents.
  7. Discussing progress and quality of work with the Service Manager EMEA.
  8. Providing reliable financial forecasts to the business for your accounts.
  9. Visiting customers regularly to strengthen relationships and uncover new opportunities for HITEC.
  10. Owning the process from offering to invoicing and reporting in the service team.
  11. Coordinating required support for customers in case of technical issues, roll-outs, etc.

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