Customer Service Representative

3 weken geleden


Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd
Customer Service Associate

We are seeking a highly skilled and detail-oriented Customer Service Associate to join our team at Page Personnel. As a key player in our Direct-to-Retail operations, you will be responsible for ensuring seamless order fulfillment and coordination with our third-party logistics provider (3PL).

Key Responsibilities:
  • Order Fulfillment: You will oversee daily SAP O2C operations, ensuring flawless execution of orders from our system to the hands of retailers. You will ensure compliance with Track & Trace, aiming for a perfect match between customer orders and deliveries.
  • 3PL Operations Coordination: Maintain close contact with our 3PL customer service team, attend weekly performance reviews, and address any shipment or delivery issues.
  • Return Management & Stock Control: Manage product returns and credit notes, and control inventory levels by keeping stock data updated.
  • J-SOX Compliance: Ensure strict adherence to internal controls and compliance processes (J-SOX) for a well-governed operation.

Requirements: To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in SAP Order-to-Cash (O2C) and have experience in logistics and customer service.



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