Director of Professional Services

3 weken geleden


Amsterdam, Noord-Holland, Nederland Zycus Voltijd
About the Role

Zycus is seeking a seasoned Director to lead our Professional Services team in the EMEA-APAC region. As a key member of our senior leadership team, you will be responsible for managing a team of consultants and project managers who deliver end-to-end implementations of our Source to Pay (S2P) integrated suite.

Key Responsibilities
  • Own a portfolio of customer accounts with strategic and large revenue impact on the organization
  • Manage multi-year concurrent SaaS implementations with a major impact on organization growth
  • Establish robust governance with key stakeholders, both internal and client organizations
  • Build customer rapport and assist in improving customer satisfaction
  • Lead and motivate team members to deliver an exemplary standard of leadership and motivation
  • Track and monitor project schedules, risk management, and budget management to ensure all contractual commitments are met
  • Provide technical leadership for all digital project implementation activities for a complex and diverse client base
  • Establish and foster relationships with Client and internal stakeholders at all levels of staff and senior management
Requirements
  • 16+ years of strong consulting or professional services experience with a Bachelor's degree in Science or Engineering
  • Prior experience in implementing enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications
  • Ability to deep dive into technical issues and communicate complex concepts in a focused and well-organized manner
  • Willingness to take on new challenges, explore new ideas, and be flexible with changing priorities
  • Extensive customer engagement experience, with prior experience working at client locations across multiple geographies
  • Excellent verbal and written communication skills
About Zycus

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. We have been consistently recognized by Gartner, Forrester, and other analysts for our Source to Pay integrated suite. Our products are powered by the revolutionary Merlin AI Suite, which takes over tactical tasks and empowers procurement and AP officers to focus on strategic projects. We help enterprises drive real savings, reduce risks, and boost compliance, and our seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your Cognitive Procurement journey with us, as you are #MeantforMore. We are a Cloud SaaS Company, and our products are created using the latest technologies like ML and AI. Be a part of the next generation of global business process transformation using SAAS - a disruptive trend in the industry. We are a Market Leader, recognized by Gartner as a Leader in Procurement Software Suites. We are a Growing Company, with the EMEA-APAC region growing at 50% year on year. You will get a Global Exposure, working and dealing with our Fortune 500 global customers. You will also get an opportunity to work with our product team and help shape our product.



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