Customer Experience Specialist

3 dagen geleden


Rotterdam, Zuid-Holland, Nederland Ocean Network Express Voltijd

Company Overview

Ocean Network Express is a leading logistics company that prioritizes delivering exceptional customer experiences. We believe in fostering strong relationships with our clients and providing tailored solutions to meet their unique needs.

Salary

We offer a competitive market-based salary, commensurate with industry standards and taking into account the candidate's experience and qualifications. This translates to an estimated annual salary of €55,000 - €65,000 based on a standard 40-hour workweek.

Job Description

Key Responsibilities:

  • Provide prompt frontline responses to service queries and initiate solutions for issues/cases as defined in SOPs and assigned through the Service Cloud communication system.
  • Maintain a consistently high service level by actively keeping abreast of sector and internal knowledge development, as well as any changes to SOPs and relevant rules and regulations.
  • Collaborate closely with the Customer Administration team, Sales Teams, and escalate cases in a timely and professional manner whenever necessary.
  • Communicate effectively with customers and advise them in a reliable and professional manner.

Required Skills and Qualifications:

  • 1-2 years of work experience within shipping or a related field.
  • Strong communication skills, customer-oriented approach, and flexibility in problem-solving.
  • Proficiency in Excel and preferably Salesforce.
  • Excellent oral and written communication skills in English and Dutch.

Benefits:

  • Market-based salary (€55,000 - €65,000 per annum).
  • 26 holiday days per year.
  • Holiday allowance.
  • 13th month.
  • Pension: a defined contribution paid by Employer and Employee.
  • WIA and WGA-gap insurance fully paid by ONE.
  • Collective Health Insurance.
  • Commuting and Working from Home Allowance.


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