Revenue Operations Manager
2 weken geleden
About the Role
As a Revenue Operations Manager at INDG, you will play a critical role in driving strategic growth and operational efficiency across the organization. This position requires a unique blend of analytical, technical, and interpersonal skills to analyze and improve existing processes, customer journey flows, and forecasting capabilities.
About the Team
You will join a central team of professionals responsible for different parts of the revenue funnel, including marketing, partnerships, and sales. This team operates as a strategic advisor to regional CS leaders and GMs, executing on core business needs and driving expansion and churn prevention.
Your 12-Month Journey
First 3 Months: Learn about the company's products, systems, and current processes. Begin assessing existing processes and tools used in Customer Success Operations. Start building relationships with key stakeholders across departments.
After 6 Months: Begin implementing initial process improvements and project initiatives. Work on your first project related to Customer Success. Take ownership of reporting for Customer Success.
After 12 Months: Develop and implement processes to enhance efficiency and productivity. Lead ongoing improvements in systems and processes, based on data-driven insights.
Key Responsibilities:
- Elevate and own Customer Success Operations: Analyze current Customer Success processes with fresh eyes, work with the VP Revenue Operations, Revenue Operations team, and Customer Success leaders and teams on priority areas of impact in line with the company strategy, and own planning and execution of roadmap projects with the support of the relevant teams.
- Generate insights and analysis: Co-own Customer Success metrics, forecasting, and performance analysis: building and maintaining dashboards and reports in Planhat and translating complex data sets into actionable recommendations and insights for decision-making on customer health, renewal forecasting, and churn.
- Optimize and mature processes: Simplify and consolidate Customer Success processes across product lines and regions, drive adoption of new or updated processes through enablement, guidelines, and playbooks, and support key initiatives (e.g., pricing migrations).
- Operate as a trusted advisor to Customer Success and other teams: Partner with Customer Success, Sales, Marketing, and Product teams to align processes with business objectives. Act as the main point of contact for Customer Success functions within the Revenue Operations team.
- Ensure Planhat data accuracy and hygiene: Work with the Customer Success and Data Operations team to maintain accurate Planhat data hygiene and integrity.
Requirements:
- 5 years' experience in a revenue operations role in a B2B SaaS company
- High proficiency in Excel or Google Sheets
- Ability to analyze complex data and processes to identify areas for improvement, thinking through the problem from first principles rather than automatic application of a previous company's playbook
- Ability to communicate with both technical teams (system admins and solution architects) and revenue leaders
- Ability to own your function: strategic thinking, proactivity, project planning and execution, stakeholder management
- Comfortable navigating dynamic environments
About INDG
INDG is a premier Talent Management Suite, enabling People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place. With 300+ talented employees operating from six global locations, we've empowered over 7,000 organisations across 100+ countries with our leading HR tech solutions – Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.
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