Service Execution Team Lead

4 weken geleden

Haarlem, Noord-Holland, Nederland Ikea Voltijd

About the Role:

We are seeking a highly skilled and experienced Service Execution Team Lead to join our Customer Fulfilment team. As a key member of our operations team, you will be responsible for leading a team of logistics and supply chain professionals to ensure seamless delivery of our products to customers.

Key Responsibilities:

  • Accountable for the performance of the assigned team to secure high-performing daily operations connected to Service Execution.
  • Maintain a clean, organized, and safe working environment throughout the unit and secure Service Execution Co-workers working in compliance with IKEA Code of Conduct, internal IKEA regulations, and local legislation related to health, safety, security, and the environment.
  • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Service Execution team, to secure a diverse, high-performing team that can execute its assigned responsibilities with confidence and secure the future succession.
  • Secure effective, qualitative, and efficient daily Service Execution within the assigned area of responsibility by contributing to goal achievement, people, shift, and equipment planning, create co-workers' quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects, and analyze existing workload to secure daily volume handling and meet seasonal needs.

Our Team within IKEA:

IKEA is a world of ideas where everyone is welcome, and you can be yourself. We believe in developing and supporting our employees to reach their full potential, and we offer a range of benefits and opportunities for growth and development.

Requirements:

  • Relevant experience and proven performance in retail and/or logistics roles or a university/college degree in a related field.
  • Eager to deliver customer value and excellence in operation.
  • Interested in home furnishing, people's lives at home, and the IKEA product range.
  • Passion to lead business through people and a strong belief in the individual potential to develop.
  • Energised by developing and supporting others to reach set goals.
  • Passion for logistics and working in a fast-paced and constantly changing omnichannel environment.
  • Good knowledge of retail and/or logistics processes, tools, and working methods.
  • Good knowledge of different leadership styles and how to adapt them according to needs and different situations.
  • Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up, and steer the business.
  • Understanding and active usage of all IKEA manuals, and the relevant Standard Operating Procedures.
  • Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security in the area of responsibility.
  • Good knowledge of service execution processes, frameworks, and guidelines.
  • Available to work also during weekends, early mornings, and late evenings.

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