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About the Role:
The Supervisor, Distribution is a key member of the Order Management team at Thermo Fisher Scientific. This role is responsible for leading the team that executes the administrative support of the outbound order flow in the European Distribution Center (EDC). The successful candidate will act as the main link between Distribution Operations, Customer Care, and Transportation, ensuring accurate and on-time delivery of orders within the EMEA region.
Key Responsibilities:
- Investigate and resolve issues related to orders that will not print.
- Work closely with Customer Care departments and Forwarders to meet logistics expectations.
- Schedule shipments, arrange transport from the Distribution Center to the end customer, and perform all necessary tasks for shipping and on-time delivery.
- Prepare shipping documents for outbound orders outside the European Union using our different ERP systems.
- Book shipments according to country and customer instructions with Forwarders.
- Follow up and monitor orders for high-profile customers until final delivery.
- Ensure a high level of customer service.
- Handle and distribute carrier exception reports to resolve issues with shipments that shipped from the EDC to the end customer.
- Upload and assign all distribution/ carrier complaints within the EDC.
- Investigate complaints for Order management.
- Closely monitor mailbox and answer distribution-related questions.
Requirements:
- Minimum of 2 years' experience as a people leader in an administrative environment.
- Good command of English language, both oral and written. Basic knowledge of Dutch verbal and written.
- Knowledge of Microsoft Office: Outlook, Access, Excel, Word.
- Process improvement ability (LEAN, HPWT, Kaizen, PPI).
- SAP / Oracle / Oracle Database (E1) knowledge preferred.
What We Offer:
As a Supervisor, Distribution at Thermo Fisher Scientific, you will have the opportunity to work in a dynamic and fast-paced environment, leading a team of professionals who are passionate about delivering exceptional customer service. You will be responsible for ensuring the smooth operation of the Order Management team, working closely with other departments to meet logistics expectations, and ensuring accurate and on-time delivery of orders within the EMEA region.
How to Apply:
If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
