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Customer Service Representative

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Nijmegen, Gelderland, Nederland Eppendorf Voltijd

About the Role:

Eppendorf, a leading life science company, is seeking a highly skilled professional to join our team as a Customer Care Specialist. As a key member of our organization, you will play a vital role in ensuring the timely delivery of products and documentation, managing order-related complaints, and providing exceptional customer service to our clients in the Benelux region.

Your Responsibilities:

  • Process orders via various e-procurement platforms
  • Share orders with finance for payment fulfillment
  • Act as a gatekeeper for CRM and Master Data entries
  • Liaise with Sales and end-users regarding order information
  • Support Sales on tender bids and material preparation

Requirements:

  • Professional experience in Customer Support, order management, or a related field
  • Strong knowledge of CRM and SAP systems
  • Excellent communication and interpersonal skills
  • Degree in Business Administration, Economics, or a related field (desired)

What We Offer:

  • A competitive salary and career development opportunities
  • A dynamic and supportive work environment
  • The chance to make a meaningful contribution to improving human living conditions
  • A wide range of training and development options to enhance your expertise