Customer Quality Assurance Specialist

1 maand geleden


Eindhoven, Noord-Brabant, Nederland WFS PRO BV Voltijd
About the Role

We are seeking a highly skilled Customer Quality Engineer to join our team at Neways NAA. As a key player in resolving quality issues and complaints, you will ensure that our customers trust the quality of our products and services.

Key Responsibilities
  • Handle customer complaints and escalations in a timely and effective manner.
  • Develop quality improvement plans for customers to ensure long-term satisfaction.
  • Monitor and report on key performance indicators (KPIs) to measure quality performance.
  • Initiate and participate in improvement activities to drive quality excellence.
  • Support customer audits and follow up on results to ensure continuous improvement.
Requirements
  • A completed HBO or WO education in a technical field.
  • Familiarity with ISO 9001 and/or IATF 16949 requirements and experience with methodologies such as PPAP, FMEA, and 8D.
  • At least 5 years of experience in a similar role, preferably as a Quality Engineer.
  • Experience in the automotive, semiconductor, or medical industries is a plus.
  • Good command of both Dutch and English; German is a plus.
What We Offer
  • A competitive salary ranging from €2800 to €5000 gross per month, depending on your knowledge and experience.
  • 27 vacation days and 13 ADV days (reduction of working hours).
  • Flexible start and end times.
  • Training opportunities through our e-learning platform.
  • A bicycle plan.


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