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This role serves as the primary point of contact for customers in the chemical and life science industry, as well as other departments, regarding all Systems & Software service-related requests in the Netherlands.
Key Responsibilities- Plan, log, and follow up on customer calls, questions, referrals, complaints, contractual obligations, and all other inquiries.
- Work proactively to resolve customer issues and provide exceptional service.
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
- Develop and maintain accurate records of customer interactions and correspondence.
- Coordinate with local and international support organizations to ensure timely and effective issue resolution.
- Prepare and coordinate site visits for field service engineers and consultants.
- Facilitate support to engineers and ensure effective communication with customers.
- Coordinate preventive maintenance for contract customers and work with the sales and admin teams to ensure service contract renewals and Service Subscription renewals are maintained.
- Communicate internal and external and follow Emerson Safety & Quality processes and standards on Service tasks.
- At least 2-3 years of relevant experience in Customer Services.
- Bachelor's level (through formal education or work experience) in a technical field.
- Advanced level of telephone and complaints handling skills.
- Computer literacy (MS Office, affinity with Management systems).
- Verbal and written communication skills proficient in Dutch and English.
- Passionate about self-development.
- Ability to plan and align efficiently and willing to collaborate with the team.
- Customer-oriented and instill trust.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development, we strive to build a workplace that is encouraging and exciting.
Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers who share the same interests, promote diversity and inclusion, and positively contribute to communities around us.
