Customer Experience Associate

1 maand geleden


Rijswijk, Zuid-Holland, Nederland beBee Professionals Voltijd
Customer Experience Associate

We are seeking a skilled Customer Experience Associate to join our team at beBee Professionals. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong customer service orientation.

The successful candidate will be responsible for:

Providing customer service and technical support to customers via various channels

Troubleshooting customer issues and resolving them in a timely manner

Collaborating with internal teams to resolve customer issues

Developing and maintaining a thorough understanding of customer service software and tools

Identifying opportunities to improve customer satisfaction and loyalty

The ideal candidate should have:

A minimum of 2 years of customer service experience

Excellent communication and problem-solving skills

Strong customer service orientation

Knowledge of customer service software, databases, and tools

Ability to work in a fast-paced environment

Key Responsibilities

Provide customer service and technical support to customers via various channels

Troubleshoot customer issues and resolve them in a timely manner

Collaborate with internal teams to resolve customer issues

Develop and maintain a thorough understanding of customer service software and tools

Identify opportunities to improve customer satisfaction and loyalty

Requirements

2+ years of customer service experience

Excellent communication and problem-solving skills

Strong customer service orientation

Knowledge of customer service software, databases, and tools

Ability to work in a fast-paced environment



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