Customer Experience Associate
1 maand geleden
We are seeking a skilled Customer Experience Associate to join our team at beBee Professionals. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong customer service orientation.
The successful candidate will be responsible for:
Providing customer service and technical support to customers via various channels
Troubleshooting customer issues and resolving them in a timely manner
Collaborating with internal teams to resolve customer issues
Developing and maintaining a thorough understanding of customer service software and tools
Identifying opportunities to improve customer satisfaction and loyalty
The ideal candidate should have:
A minimum of 2 years of customer service experience
Excellent communication and problem-solving skills
Strong customer service orientation
Knowledge of customer service software, databases, and tools
Ability to work in a fast-paced environment
Key Responsibilities
Provide customer service and technical support to customers via various channels
Troubleshoot customer issues and resolve them in a timely manner
Collaborate with internal teams to resolve customer issues
Develop and maintain a thorough understanding of customer service software and tools
Identify opportunities to improve customer satisfaction and loyalty
Requirements
2+ years of customer service experience
Excellent communication and problem-solving skills
Strong customer service orientation
Knowledge of customer service software, databases, and tools
Ability to work in a fast-paced environment
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