Technical Assistance Professional
1 maand geleden
BeBee Professionals is looking for a Technical Assistance Professional to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving customer issues, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, and at least two years of experience in a customer service or technical support role.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Troubleshoot and resolve customer issues in a timely and professional manner
- Ensure customer satisfaction by following up on issues and providing solutions
Requirements:
- Bachelor's degree in Computer Science or a related field
- At least two years of experience in a customer service or technical support role
- Excellent communication and problem-solving skills
- Knowledge of customer service principles and practices
- Proficiency in Microsoft Office applications
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