Customer Service Representative
5 dagen geleden
Are you a customer-focused individual with a passion for problem-solving? We're looking for a Senior Customer Service Representative to join our team.
As a key point of contact for our customers, you'll be responsible for responding to incoming calls and emails, ensuring that each interaction ends on a positive note. You'll also manage daily operational tasks, such as processing orders and monitoring order status.
What does the role entail?
You'll be the problem solver who does everything possible to maintain customer satisfaction. You'll collaborate regularly with sales teams and other departments to optimize processes and speed up order fulfillment.
What are the requirements?
- At least 5 years of experience in an international customer service environment.
- Excellent communication skills in Dutch and English; knowledge of Swedish is a plus.
- Proficiency in SAP and Microsoft Office, especially Excel.
- Strong analytical and problem-solving abilities.
- Capability to build relationships and work effectively in a team.
- Ability to perform well under pressure in a rapidly changing environment.
What benefits do we offer?
- A competitive gross monthly salary based on knowledge and experience.
- A flexible work structure with the option for hybrid work (1 day at home, 4 days in the office).
- Abundant opportunities for professional development and growth within the organization.
- A culture that values diversity and inclusion.
- A supportive and engaged team.
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