Customer Service Representative

2 maanden geleden

Breda, Noord-Brabant, Nederland MICHELIN Voltijd
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Michelin. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Order Management: Capture, record, and commit customer orders according to customer needs, agreement, and defined service level.
  • Product Alternatives: Propose product alternatives in case of phase-out or shortage.
  • Delivery Coordination: Optimize, plan, and coordinate delivery with customers and partners.
Execution Monitoring
  • Order Portfolio Management: Handle customer orders portfolio and monitor execution.
  • Partnership Liaison: Liaise with relevant partners to ensure on-time deliveries and service commitment.
  • Customer Alert: Proactively alert customers in case of any event, delay, or failure regarding the service commitment and engage in the search for a solution.
  • Customer Follow-up: Inform and follow up with customers.
Request Management
  • Customer Request Capture: Capture customer's requests and claims.
  • Issue Resolution: Analyze and provide issue resolution or appropriate answer.
  • Customer Communication: Contact, follow up, and close the loop with customers.
  • Root Cause Analysis: Perform basic root cause analysis and implement corrective actions to eliminate reoccurrences.
  • Problem Sharing: Share recurring problems with relevant internal partners to find solutions.
Sales Support
  • Upselling and Cross-selling: Seize opportunities to up-sell and cross-sell in response to customer orders, requests, and portfolio management.
Work Method Application and Improvement
  • Standard Application: Apply standards and procedures, including internal control rules and embargo.
  • Continuous Improvement: Contribute to continuous improvement to enhance work methods and customer satisfaction.

Michelin is an equal employment opportunity employer of visible minorities, women, Indigenous persons, and people with disabilities. If you need accommodation for any part of the employment application process because of a disability, please contact us.

  • Customer Service Representative

    4 weken geleden

    Breda, Noord-Brabant, Nederland Adecco Voltijd

    Customer Service RepresentativeWe are looking for a skilled Customer Service Representative to join our team at Adecco. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving complex issues with creative solutions.Key Responsibilities:Provide top-notch customer service to clients and...

  • Customer Service Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland beBee Professionals Voltijd

    We are seeking a Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong customer service orientation. Key responsibilities include responding to customer inquiries, resolving customer complaints, and providing general customer...

  • Customer Service Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland beBee Professionals Voltijd

    beBee Professionals is looking for a Customer Service Representative to provide technical support to our customers. The successful candidate will have a degree in Computer Science or a related field and at least two years of experience in a customer service or technical support role. Key responsibilities include troubleshooting and resolving customer issues,...

  • Customer Service Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland beBee Professionals Voltijd

    We are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess excellent communication and problem-solving skills, with a strong focus on customer satisfaction.The successful candidate will be responsible for:Responding to customer inquiries and resolving complaints in a timely...

  • Customer Service Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland beBee Professionals Voltijd

    BeBee Professionals is looking for a Customer Service Representative to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving issues, and ensuring customer satisfaction. The ideal candidate will have a degree in Computer Science or a related field and at least two years of...

  • Customer Service Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland Adecco Voltijd

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team in Breda. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to incoming calls and emails from customers in a timely and...

  • Customer Service Representative

    4 weken geleden

    Breda, Noord-Brabant, Nederland Adecco Voltijd

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Experience Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland beBee Professionals Voltijd

    We are seeking a Customer Experience Representative to provide exceptional customer service and technical support to our customers. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong customer service orientation.The successful candidate will be responsible for:Providing customer service and technical...

  • Customer Service Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland Adecco Voltijd

    Are you a customer-focused individual with a passion for problem-solving? We're looking for a Senior Customer Service Representative to join our team.As a key point of contact for our customers, you'll be responsible for responding to incoming calls and emails, ensuring that each interaction ends on a positive note. You'll also manage daily operational...

  • Customer Service Representative

    2 weken geleden

    Breda, Noord-Brabant, Nederland Adecco Voltijd

    Are you a customer-focused professional looking for a dynamic role where you can make a real impact? As a Senior Customer Service Representative at Adecco, you will be the first point of contact for our customers, ensuring that each interaction ends on a positive note.Your day will be filled with responding to incoming calls and emails, managing daily...

  • Customer Service Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland Adecco Nederland Voltijd

    Job DescriptionAs a Senior Customer Service Representative, you will be the first point of contact for our customers. Your day begins with responding to incoming calls and emails, ensuring that each interaction ends on a positive note. You'll manage daily operational tasks, such as processing orders and monitoring order status. When escalations arise, you'll...

  • Customer Experience Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland beBee Professionals Voltijd

    BeBee Professionals is looking for a Customer Experience Representative to provide exceptional support to our clients. The successful candidate will have a Bachelor's degree in Computer Science and experience in customer service and technical support.Key Responsibilities:Provide technical support to clients via phone, email, or chatTroubleshoot and resolve...

  • Customer Service Representative Breda

    3 weken geleden

    Breda, Noord-Brabant, Nederland Adecco Voltijd

    About the RoleWe are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team in Breda. As the first point of contact for our customers, you will be responsible for providing exceptional service and support through various communication channels.Key ResponsibilitiesRespond to incoming calls and emails in a timely...

  • Customer Service Representative in Greece

    1 maand geleden

    Breda, Noord-Brabant, Nederland Patrique Mercier Recruitment Voltijd

    Unlock Your Career Potential in Greece!We're Patrique Mercier Recruitment, the top agency for finding jobs in your native language abroad. We're excited to offer a fantastic 6-month adventure for enthusiastic candidates in customer service roles across various industries like social media, gaming, healthcare, retail & e-retail, travel, automotive, financial,...

  • Dutch Language Customer Service Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland Patrique Mercier Recruitment Voltijd

    About the RolePatrique Mercier Recruitment is seeking a highly skilled Dutch Speaking Customer Service Representative to join our team in Greece. As a key member of our customer support team, you will be responsible for providing exceptional service to our Dutch-speaking clients.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in...

  • Customer Service Representative

    2 maanden geleden

    Breda, Noord-Brabant, Nederland beBee Professionals Voltijd

    Customer Relations SpecialistbeBee Professionals is seeking a skilled Customer Relations Specialist to provide exceptional customer service and support to our clients.The ideal candidate will be responsible for:Responding to customer inquiries and resolving complaints in a timely and professional mannerProviding general customer support and...

  • Customer Service Representative

    2 maanden geleden

    Breda, Noord-Brabant, Nederland beBee Professionals Voltijd

    Customer Relations SpecialistbeBee Professionals is seeking a skilled Customer Relations Specialist to provide exceptional customer service and support to our clients.The ideal candidate will be responsible for:Responding to customer inquiries and resolving complaints in a timely and professional mannerProviding general customer support and...

  • Customer Service Representative

    2 maanden geleden

    Breda, Noord-Brabant, Nederland beBee Professionals Voltijd

    BeBee Professionals is seeking a skilled Virtual Customer Service Coordinator to provide exceptional support to our clients. The ideal candidate will possess excellent communication and problem-solving skills, with a strong customer service orientation. Key responsibilities include responding to inquiries, resolving customer complaints, and providing product...

  • Customer Service Representative

    3 weken geleden

    Breda, Noord-Brabant, Nederland Tempo Team Voltijd

    JobbeschrijvingWe zijn op zoek naar een enthousiaste en communicatieve Customer Service Medewerker om ons team te versterken!Wat ga je doen?Als Customer Service Medewerker ben je het eerste aanspreekpunt voor klanten. Je beantwoordt vragen per WhatsApp, e-mail en telefoon. Daarnaast inventariseer je klantbehoeften en denk je na over verbeteringen. Je...

  • Customer Service Representative

    2 weken geleden

    Breda, Noord-Brabant, Nederland Galderma Voltijd

    About the RoleThe Customer Service Specialist for the BeNeLux region plays a pivotal role in delivering exceptional customer experiences and operational efficiency across Belgium, Luxembourg, and the Netherlands. This role is responsible for managing customer inquiries, order management, invoiced to cash processes, and customer pro-active sales support.Key...