Front Office Operations Coordinator

7 dagen geleden


Amsterdam, Noord-Holland, Nederland Cycas Hospitality Voltijd
Job Title: Assistant Front Office Manager

About the Role:

We are seeking a highly skilled and motivated Assistant Front Office Manager to join our team at Radisson Hotel & Suites Amsterdam South. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records and reports.

Key Responsibilities:

- Assist the Front Office Manager in overseeing all aspects of front office operations, including guest check-in/check-out, reservations, and guest services.
- Support the Front Office Manager in training, mentoring, and supervising front desk staff to ensure high standards of service delivery.
- Handle guest inquiries, requests, and complaints promptly and professionally, always striving for guest satisfaction.
- Collaborate with other departments to coordinate guest services.
- Ensure all complaints are dealt with appropriately, taking on the authority to resolve any concerns and requests raised.

Requirements:

- EU National
- Valid residence and working permit for the Netherlands
- Excellent communication skills in English
- Previous experience working with Opera
- Ability to work independently and in cooperation with the Front Office Manager
- Customer-focused mentality
- Passionate about people and teamwork
- Willing to work different shifts, including weekends and holidays

What We Offer:

- 25 holiday days
- Travel allowance and free parking
- Cycas Smiles Reward and Celebration program
- Refer a Friend program
- Free use of the property gym
- A fun, spirited workplace where we put people at the heart of everything
- Opportunities for career growth and development
- Discounts all over the world

About Cycas Hospitality:

Cycas Hospitality is a leading hotel management company with a passion for delivering exceptional guest experiences. We are committed to creating a positive and inclusive work environment that supports the growth and development of our team members.

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